Dear Ms. T, Team Pandanus resort would like to thank her for staying and taking the time to share her feelings. The team is very happy because she had a good experience with the rooms, swimming pool as well as the resort's landscape. However, the team apologizes for the inconvenience you experienced with the turndown service. We will review this service to suit each customer. We understand that customer privacy is important and we provide thorough training to ensure staff follow proper guest room entry procedures. We look forward to welcoming and serving you in your next vacations to have better experiences. Friendly welcome! Rooms Division Manager.

Dear Ms. Tho, Team Pandanus Resort would like to thank Ms. Tho for staying and taking the time to share her feelings with us. We also regret the reports of insect bites after staying at the resort. We would like to share the information that the Resort has a pest control team specializing in handling insects in guest rooms as well as other areas in the resort, so after receiving your feedback, the resort has thoroughly checked. mattress surfaces and no bed lice were found. We have also welcomed many guests afterwards and have not had any cases of similar problems. Regarding your feedback, we believe that the bites are from sea turtles, they often appear in the beach and swimming pool areas when the weather is hot and the bites will cause itching and leave marks afterwards, so the resort It is recommended that guests apply insect repellant cream when visiting the pool and beach areas. The team looks forward to welcoming & serving our family next time to have a better experience! Cordially greet! Room Division Manager

Dear Ms. Phuc, Team Pandanus Resort would like to thank Ms. Phuc for staying and taking the time to share her feelings about the resort! The resort would like to acknowledge your comments about the staff not responding promptly to you during check out. We sincerely apologize for this omission and will quickly fix it! The team hopes that Ms. Phuc will continue to choose Pandanus Resort because of the useful experiences the resort brought during her recent vacation! Friendly welcome! Room Division Manager.

Dear Mr. Tien, Thank you for trusting and supporting Pandanus resort, especially for booking a room for your family to stay during the last vacation! The team was very happy because he appreciated the quality of service and friendliness of the resort staff. We hope to welcome you and your family in the future! Thank you and honored to serve my family! Room Division Manager.

Best regards, Ms. Suong, Thank you for your positive feedback about your experience at Pandanus Resort. We are very happy because the resort is so beautiful, spacious and very private. Our staff always strive to satisfy every need and provide a great experience for our customers. We are also very happy that you like the resort's Champa architecture and super friendly staff. We always strive to maintain spacious surroundings, close to nature and provide a green environment for customers. We strive to ensure cleanliness and comfort for all our customers. We look forward to welcoming you back on your upcoming vacations! Friendly welcome, Room Division Manager.

Best regards, Tam, Thank you for your positive feedback about your experience at Pandanus Resort. We are very pleased that you had a comfortable stay at the resort. Our staff always strive to satisfy every need and provide a great experience for our customers. We look forward to welcoming you back on your upcoming vacations! Friendly welcome, Room Division Manager.