I booked The Oban Inn for a quick mini escape to celebrate my wife's birthday, and from check-in to check-out, we felt like an afterthought. The "Second-Class Citizen" Welcome The welcome was instantly off-putting. The front desk attendant's first response after I gave my name was to announce, "You booked under Expedia, so you don't get breakfast included." It doesn't matter that I wasn't expecting breakfast—it's the tone that matters. We were made to feel like second-class citizens before we even dropped our bags, which, by the way, we had to carry ourselves, as there were no luggage carts anywhere. Also, not a word of welcome! or happy birthday! Just weird as I had told them over phone and email why we were visiting. The 4:45 AM Wake-Up Call The room itself was nice (and clean), but that's where the praise ends. At 4:45 AM, we were treated to hours of loud noise from the room directly above us. When we complained upon check-out, the staff offered a supremely unhelpful, non-committal apology: "Sorry to hear that, it was not us, it must have been the room guest above." In other words, our problem, not theirs. The Bottom Line Booking: If you want to be treated like a paying guest, book directly through their website. Soundproofing: Be prepared for zero sound insulation. In previous visits to NOTL, we ate at the restaurant and it was very good. So, maybe just go for dinner and book your room somewhere that values all its guests equally.

No doubt the perfect place. A first class accommodation in a beautiful setting.

A hotel with old world charm and warmth. Everything done to a very high standard in a lovely location.

We LOVED our stay at the Oban Inn! The staff was super friendly and very helpful... even lending me a charger when I didn't have the plug in part to mine. Do take a whole charger and not just the cable as their lamps don't have that option. I just can't say enough about how awesome the staff was. This property is right by Lake Ontario and has amazing views and a brief walk to the lake. I have already recommended this place to multiple people and can't wait to visit again.

Breakfast was not included which was quite a disappointment. I’m sure its delicious.

Spa

A lovely experience!!

The hotel staff was courteous and friendly. The room was clean and spacious. I needed to have a lightbulb changed and it was promptly addressed by maintenance. The parking lot was secure. The library was a lovely place to find some quiet.

Restaurant and Bar were closed. Went for our anniversary, we wanted to toast. Pool was not open either

Wonderful on all counts

The grounds were beautiful, the room was lovely. Clise to everything. Dinner at the restaurant was excellent. Staff were helpful and friendly. Lots of free parking. Beautiful place.

Donna at the front desk was excellent

Beautiful location next to the lake and close to town

I like the comfort, the quietness and the urbanity of the staff. I didn't like the lack of place to hang wet towels.

The pool and hot tub were not in service. For the amount I paid to stay there, I was expecting to use the advertised amenities.

We were only there for a night. Staff very friendly and the room was lovely. We’d go back.

The property has gorgeous landscaping and is very walkable to the golf course and shops and restaurants. The spa was fairly priced for a wonderful treatment.

Great place to stay for visiting area wineries.

The Oban Inn has always been one of our favorite stays.

We stayed at Niagara on the Lake for one night and loved our stay at the Oban Inn. Lovely and clean room, peaceful and nice bathroom.