Overall Ratings & Reviews Hotel Silken Gran Teatro Burgos

We booked for 2 nights and had a very Clean large room with Comfortable bed. Unfortunately our room opened to a courtyard with no direct sunlight or fresh air. The air conditioner was only blowing heat and we had to open our door to the hallway to cool our room. Terrible layout. Added benefit of a banging noise 24/7 in the courtyard which we could hear even with the window closed. Not worth the money!!!

The property was lovely but the bar tender was extremely rude. He acted like it was a burden that we entered and asked to order drinks. He had a personal friend sitting at the bar visiting with him and all he did was talk to his friend. He never once passed by the table to see if we wanted another round. We had to approach the bar to request the bill. This was the worst service I ever received in my life. This hotel would have easily been 4 or 5 star rating based on the location and rooms but this bar tender was a zero making it impossible for my to feel good about or ever want to return to this property. Horrible Horrible service.

A four star hotel that does not have a bar open due to private events is not a four star hotel. No notification of bar closure, when I had organized as a meeting place for 9 guests is simply not acceptable. The hotel is becoming tired and the bathrooms need renovating. Not worth the money.

Great lcation

I would have given the hotel at least 4 stars however, for the first time ever, anywhere, they could not get me a cup of coffee in the morning. I did not book breakfast and the restaurant was full. However they could not even make me a takeaway coffee and told me I would have to go to an outside cafe.

This is close to the river and points of interest. I would stay here again.

We enjoyed our stay at the hotel. The hotel is perfectly positioned for accessing the city and all its attractions. We did not eat at the hotel so cannot comment on the food. Our room was clean and the bed was comfortable. A slight negative for the room is the sound insulation between other rooms. We did here noise from adjacent rooms which is not a big thing but something to be aware of. The car park is a typical city centre car park - underground and tight for space - but it is satisfactory and welcome. We would stay here again and we would recommend the hotel. The staff were very helpful in every way.

Clean rooms and hotel overall. In a convenient location - we had a care so parking was arranged. Friendly staff with good breakfast.

Nice hotel for a couple of nights good location

Nice and clean hotel

Staff are lovely, for the price the room was very good. Couldn't get in the car park but there is a multi storey car park a minute walk away, was €12 for 24 hours.

Hotel was easy to find, free parking was available but also jave a private under ground garage for a fee. The gentleman on reception spoke excellent English and was very nice. We'd been upgraded to the superior suite on the top floor with huge balcony and views of the city. Roof terrace bar was next door however it was very quiet. Hotel was exceptional and couldnt find fault with anything. Sited in a central position with Burgos cathedral and the old town within 10 mins walk. Plenty of shops and restaurants nearby. Will be staying here again next time we're passing.

Excellent location. I had a good dining experience on Fridays. Staff are accommodating. Room was cleaned everyday. I did not like that there was no water boiler.

The rate was reasonable considering the fantastic location between the natural history museum and old town. I wish i could have stayed longer, but the hotel was sold out over the weekend.

Friendly staff, great location

We had two rooms, both were in need of cleaning and better maintenance. Found hairs in the bath and creatures on the bathroom floor. Despite not requesting alternative rooms, we asked for a gesture of one free parking space. The receptionist declined this even after seeing the photos.

Very nice stay.

Very nice rooms we was over looking the park. The staff were excellent and friendly. We did have a menu meal in the restaurant which was excellent value for money. shops and attractions were only a short walk away.

Great value - a first class hotel for a reasonable price.

Very good hotel in the middle of the city. The secure parking is excellent and directly below the reception. The front desk staff were all very friendly and helpful. We ate in the hotel restaurant as thanks to the protesting farmers our 6 hour journey took 12 hours instead of 6! The late hour of arrival made it a bit of a hobsons choice but it turned out that every cloud has a silver lining! The set menu was superb as were the staff. I normally avoid hotel restaurants but if you stay here the set 3 course menu is fabulous and fantastic value for money.