Overall Ratings & Reviews The Westin Chicago Lombard

“David” at the front desk remembered me by name and exceeded my expectations by anticipating my needs before I asked. “Ty” did the exact same thing by making certain I had a seamless and effortless checkout with my baggage. Ty was personable and pleasant. It was obvious that he enjoyed his position as his service was exceptional as well. So refreshing to see people with this level of professionalism in the hospitality field

I loved the shopping experience, I also loved the dinning. I wish that my room was a little more up to date and that the linen was a little cleaner.

I had a wedding and it was the best day of my life. Elliot was outstanding in his service at my reception and all my guests were very complementary of your establishment. Thank you.

Nice hotel!

Very nice hotel. Clean and spacious

Very clean and nice property. Good location, overall 5 star.

Showed up and they let us check in early which was great. We had 2 rooms and both were extremely hot and it didn’t matter what we did to lower the temp it wouldn’t work. We found blood stains on the comforter and sheets in one room and hair in the other room. The showers were terrible and felt like someone was spitting on you. The pool chlorine was so strong that it burnt our eyes and caused us to get headaches. Will not go back unless they change something.

Love the bed and aroma

The suite I reserved is much lower grade than advertised. The staff looked like they did not want to be there. No one made eye contact. The elevators were dirty. The breakfast offered left a lot to be desired. Unless management gets its act together, I doubt that I will return. Very disappointed considering it is a Westin brand.

Unfortunately, the streaming service on the television didn’t work when I arrived so I had to have a technician come up twice. When I checked into the hotel, they charged me $100 incidental fee for a room that was pre-paid for on Hotels.com. Then I was charging an additional $78. No one at the front desk could explain to me why this happened and now I have to wait for a credit for $178 on my account. I’m not sure I will stay at the Westin again. I may opt for a Marriott.

Room was nice and the bed was comfortable.

Very clean rooms were exceptionally clean and nice

Very clean! Kids loved the big pool and hot tub!

Very clean had a nice and comfortable sleep Overall good experience

Great stay

Perfect stay, convenient and very nice

Great experience. Clean and quiet room with a nice view. Parking is free but sometimes not very easy. Was unable to get the room at the checkin time. Checked 4 times to get the room

Room was great and so was the view

Excellent

Very friendly