Overall Ratings & Reviews Normanton Park Hotel, Sure Hotel Collection by Best Western

The property might be rated three star but the staff are rated five star in our mind. They were polite, attentive, efficient and engaging when spoken to. The hotel and the whole of Rutland we found to be really helpful and polite. It`s the way Norfolk used to be but is sadly lacking in a lot of establishments these days. Nice to see that hospitality is still alive and well in Rutland and surrounding areas, The hotel is looking a little tired but didn`t spoil our stay any way, shape or form. Lot`s of rabbit holes around the garden area so be careful if walking off of the paths. We took our dog Oakley with us but unfortunately he had to stay on the lead around Rutland water as it is all about wildlife and the area being eco-friendly. There is an area of about an acre over at Sykes Lane where they can be let off the lead. Oakley, only eight months old was fascinated by the rabbits, birds, sheep and various other animals roaming outside the back of the hotel. He also had a fantastic holiday and was allowed inside parts of the hotel. Thanks to all the staff for a very relaxed visit.

Lovely setting, recommended

Disgusting unclean, unfriendly and in desperate need of renovation and new front of house staff

The Normanton Park hotel was excellent. The experience with Expedia and our original hotel booking was terrible. We booked several weeks in advance and had a confirmed booking by Expedia at the other hotel, the booking was cancelled at short notice by a phone call from the hotel. It took me 3 hours on the phone to get Expedia to find us another hotel in the area. The original hotel was no help at all, Expedia suggested we call the hotel direct and rebook at a higher cost. Expedia & the other hotel terrible. Normanton Park hotel excellent.

The staff were some of the best I've experienced, from the front desk to the restaurant. All went out of their way to be helpful and make my visit special. The hotel location, right off the walkway around Rutland Water was wonderful. Great views and easy access to the nearby marina and basic cafe. And the restaurant was in an orangery facing the water...beautiful. The on-site restaurant offerings were spot on. The breakfast service was your basic English breakfast but well done, high quality, and attentive service. Dinner was perfectly done...only 4 or 5 appetizer and 4 or 5 main course offerings. But these were high quality, properly cooked dishes and, from what I had, all fresh ingredients. Excellent dining experience. The only reason I didn't give a score of 10 across the board was the following... In booking through an app, I think I got one of the last rooms at a great rate. But the hallway leading to the room and the room and bathrooms themselves small, not much room for my bags and no real desk room. All of that is a little tricky for a 6'4" tall person. Still, I would definitely return to enjoy what overall was a great experience.

Waited 15 minutes for someone to appear at Reception. We and another guest hunted around for staff. No apology when a man eventually found time to check us in.

After we upgraded our room, we were much happier and it had a view of the lake. The initial room was supposedly with a courtyard view but there wasn’t one and it was so cramped. We had a lovely stay. The meals were good and the staff very helpful and pleasant

Lovely location

Quite a find. Lovely location with old style service

Paid extra for the better room. No cold water through the shower so water was scalding. Used bath instead using kettle to take cold water from sink to cool water do. Spa feature if the bath did not work. Could hear the plumbing from room above us and when they were walking around it was loud. Breakfast was warm to cold. Was disappointed because it is in a beautiful setting and close enough that we would have visited again.

Overall the hotel was very nice however I’ve stay in hotels almost weekly either for business or for leisure and there were things at this hotel that I have not experienced for a very long time. They only serve breakfast until 9:30 am which weekend is exceptionally early. And checkout is 10:30 am which I have almost never ever experienced. They charge £15 an hour for late checkout which is particularly high for a three star hotel. The staff were very nice and the food was good although breakfast was pretty average and at £12.95 should have been better than average. The views over the lake are lovely.

We have been about 4 or 5 times over the last 10 years. We really enjoy staying there friendly staff, comfortable, and it feels like coming home after a long walk.

Loved position. Room could of done with a little more thought. No bedside lights or windows that opened easily.

Our stay was spoilt by a wedding party immediatey below us. Incesantly loud, thumping dance music that mmeant we didn't sleep until well after midnight, We had not been informed.

Nice place very helpful staff, everything worked well, shower temperature control a bit quirky

Perfect location for an overnight stay when visiting the horse trials. Parking is via the parking eye so details to be entered at reception. Advise booking a table in advance for dinner. Food was lovely, fresh and quick to arrive.

The staff were polite, courteous and professional. The property and the decor need decorating, however the location and views of Rutland water (especially the sunsets) are spectacular.

Awful place. Needs full refurb. Dirty, tired, unorganised which is a shame as the location is superb

Great location & clean room. Room was however tired & dated & in need of investment. It needed a power shower, bedside lamps, more power sockets & a bigger better placed tv. Breakfast was okay but staff struggled with demand, it reminded me of scout camp ! We had to wait for plates and glasses. Hotel generally needs some serious nvestment before ii'd consider returning.

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