We originally loved our room on the fourth floor with an ocean view, and the valet parking was very helpful. However, after returning from dinner, we found a lot of ants in the room.
The staff was very helpful in finding us another room for the evening. By that time, we were exhausted after a long trip and just wanted to rest, so we did not argue or object when we were moved to a first-floor, older room with no view. We understood that the replacement room may have been the only option available if the hotel was fully booked.
However, the facility maintenance was disappointing. An ant issue should not happen in a hotel like this. More importantly, no one acknowledged the room downgrade or offered any accommodation. Even a small gesture would have made us feel much better about the situation.