Overall Ratings & Reviews Renaissance® Phoenix Glendale Hotel & Conference Center

Friendly Staff and beautiful

I had a nice rest with the comfortable bed. Good quality with food service. I also used the gym and pool.

Beautiful property and great location

Check in was poor. The person said I can't check you in now as the phone is on hold. Then the keys did not work. She said the machine had problems. The coffee pot maker was missing the basket for coffee. The food received was not the order. Parking was hard. They said it was a new process. Not impressed.

Everything was great. All the staff were nice and helpful. The bartender Dan is very good at his job! The 2 things that I wish I had known before booking the room is that there was a $20 per night parking fee as well as a $25 plus tax per night destination fee.

Parking was expensive but it was very convenient

Wifi issues

Great and friendly staff food was good cleaning staff is amazing would recommend

Lovely spot

AC and refrigerator didn't work. Mantinence brought another fridge and that one broke as well. Manager said she would come up and take a look at both and never showed up. Asked just to be moved to another room and they refused and distracted my daughter being able to relax during her dance convention because of having people in and out of the room and AC not working when she comes up to cool off and daughter has special dietary needs and food was ruined in fridge due to 2 fridges not working. Constantly having to wait for people coming up to room or waiting to see if going to be changed to a different room and waiting for calls and texts on what they were going to do and having to be focusing on that instead of enjoying our stay.

I enjoyed my time there

Wonderful

Super clean and great service

Just wish the rooms where a little bigger for the price they charge for a room.

Everything is unique

Kind, professional staff at check-in

Hotels Wi-Fi signal did not reach my room. After hours on the phone with tech support, they said they could reset the Wi-Fi. After resetting, still nothing. Tried on multiple devices and still the same result. I asked for the convenience fee to be waived, since "High Speed Internet" came with it. They said they needed to send someone to confirm it doesn't work. They never came to my room to check. I had to checkout a day early due to a death in the family, so on checkout they waived the fee and parking, but this was after so much wasted time. The internet worked in the lobby (it was the same connection). My room also was not stocked, as when I went to take a shower, the body wash was empty. No one came to clean my room either. Overall, great, clean, and conveniently located, but service was not adequate.

It was a great location

👍

Everyone was helpful and the location was perfect right next to shopping , dining , dancing and entertainment