One of the main reasons I booked this hotel was the advertised shuttle service. However, when I called, I was told they only arrange taxis at the guest’s expense. This did not match the information on the website and this app, was disappointing.

Good stay before flying home

Great stay staff very helpful

Although the room was small it was clean. Close to airport and super friendly staff. Breakfast was good and satisfactory. Overall nice and clean. And convenient location.

Nice and clean hotel not far from airport. Friendly and helpful staff. Best choice if you drive.

Good-sized room and bathroom, very clean, comfortable, large bed. Breakfast buffet was great value for money and had a good selection. The hotel is far from the centre and 15 to 20 minutes by cab to the airport. The solarium (roof) wasn't open during my stay. It's in an industrial area and about 10-15 minutes walk to a strip mall which has a supermarket and a selection of mall type eateries (McDonald's and similar). Two things struck me as strange, it's a 4 star hotel with no food available at lunch and the bar opens at 5pm so during the day you have to leave to find something to eat. You could walk to the mall, but the selection of places to eat lacks quality. The second thing is that if you don't have a car everything is an expensive Uber or Taxi away. Central Bergamo was 40 euros (station to hotel), the local small town was 20 euros, and the airport transfer (which you have to pay for) is 30 euros. If I had known there was nothing around the hotel I would have stayed in central Bergamo and taken a taxi or bus from there to the airport. I did see someone getting food delivered via an app to the hotel so there is always that option. It has the feel of a business hotel on the whole. Staff were very pleasant.

The hotel is in an isolated location, around $25-30 from the airport. There were no English channels on the TV system.

There were no TV channels in English.

Good hotel

N/A not happy I thought it was beside the airport

It was all good, lovely clean, there is not much in the area it is an industrial area so you need the car to dine out, the hotel restaurant was good and breakfast too

A comfortable room and the best breakfast around

Staff excellent

Staff were excellent, rooms were really good and had everything one would need for an overnight stay. Very comfortable. Restaurant was great and the breakfast had everything anyone would like - great selection.

About 1 mile walk to Stezzano train station from Mercure airport hotel , only 4 minutes to Bergamo station,2.5 euros , bus from there to Bergamo airport,10 mins ,no need for taxis bought a 72 hr bus ticket , lovely hotel, would stay again , my 3rd visit to Bergamo this year, highly recommend

Very out of the way and taxi from Bergamo expensive. Shower poor quality and little power

A very comfortable room, with excellent breakfasts.

Good hotel in handy location for airport travellers.

Very helpful and friendly staff at front dest

It is not by the airport at all. I would have been better just going and staying in Bergamo itself. In a very strange area, like an industrial place. Very noisy with people coming and going, loud people and children. Didn’t sleep great. Would not stay again.