Booked and paid last year for room with king bed. Didnt get that. No explanation why from staff. Room was in old part with no ventilation and double bed that needed to be replaced years ago. Pillows were terrible. Floors created and shower water got stuck on scalding and needed to be fixed. All over very disappointing stay.

Kitchen had just closed when I arrived in the evening (midweek) but remaining catering staff offered me soup and sandwiches. Always a most enjoyable stay.

Hotel is lovely with a great setting on the river, staff were very helpful and friendly, breakfast was first class, as was the Evening meal, did feel that the tables in the restaurant were a bit dated so a cloth to cover the table would have made it look so much nicer, I appreciate that the building is very old and had I known how noisy it was going to be I would have asked for an upstairs room, you could hear every step because the floorboards were very creaky and none of room doors had a soft close mechanism so there was constant door banging, it would also have been helpful if all guests could be reminded to be considerate by keeping the noise down when returning to there rooms late at night on the information sheet in the room. Having said all that it is a beautiful place in a great location and I will definitely be returning in a few months. Thank you

Lovely hotel in a wonderful location. Don't be put off by it's roadside position. The rooms are located at the rear of the hotel, with stunning views overlooking the river and Abbey. Our room had french doors out on to the riverside. Super friendly and courteous staff. Look forward to staying again

Pleasant stay, lovely by the river site. Very friendly and helpful staff. Highly recommended

Clean & tidy room , great breakfast , friendly staff , highly recommend would definitely stay again

The staff were amazing, food excellent, hotel a little tired but fine

Room spotless and great location within the hotel, staff friendly.

Always stay here - easy parking, nice rooms (actually prefer the new ones although history buffs will love the old rooms). Breakfast with a view!

Very friendly staff, large room with fantastic view from the executive room.

Welcoming staff, peaceful dining setting, great dinner and good breakfast.

Room ok but cold place very clean nice staff

Friendly staff, bedrooms are great in this historic building, clean and comfortable, very good breakfast, great location close to the cathedral, plenty of hotel parking

Very nice room in the original part of the hotel, comfy bed, excellent breakfast.

We did not stay as rooms were terrible. Damp mouldy smell triggering my asthma, room filthy, tatty and from the 80's. Will never stay at a Legacy again.

Friendly staff. Quiet location.

Our quiet ground floor room was plenty big enough with comfortable beds and a partial view to the river. There were some issues with lights and plumbing which were partly sorted. The staff were helpful and friendly. Breakfast was good with plenty of hot and cold options. The cooked menu was a bit bit limited for vegetarians/vegans. It takes around 15 minutes to walk to the cathedral and another 10 to get into the town. Overall we were happy and would stay there again.

The room was nice .. an authentic old experience. The floors where uneven which is normal for these older buildings however the bed was subsequently on a slant.. making a rest full sleep difficult.. I know the floor cannot be changed but the bed could be level I think.. the bathroom was cleaned to an “ok” level although there where hairs in drain and the soap dispenser carriers where caked with old soap runs.. so a bit of a miss there. The restaurant was “ok” but could also use a deep clean as the courtesy self serve coffee bat machines where very dusty on the top and in plain view.. so not bad overall .. I would probably not return as we had to also change our reservation within 24 hrs of making it but they still charged us an additional 20 pounds to do so.. I could understand if it was busy season but it was winter and the place was empty. Same with the parking and the 5 pound charge which I thought was a bit of a reach..

+ Good location right next to the river and a 10 minute walk into the centre. Nice spacious rooms and a good buffet breakfast. - You have to pay for parking.

Great Breakfast and best bartender the night before