We had a wonderful stay overall. The hotel is in an excellent location, and we especially enjoyed the beautiful views, large balcony with a garden view, and the breakfast each morning. The pool area is absolutely divine and was one of the highlights of our visit. One small disappointment was that the pool bar was not open during our stay. The website listed hours of 10:00–18:00, and when I checked around 13:00 it was still closed. The website also mentions it is only open during the “summer season,” though the dates are not specified. Since we visited in June, we assumed it would be open, so clearer information online would be helpful. The room was comfortable overall, though it could benefit from some updates. The bathroom felt a bit dated but was perfectly functional. One of the lamps in our room did not work, and the bedroom itself could use some refreshing. The bed was comfortable, although the blanket felt a little too heavy for the room temperature. We also would have liked to try the hotel restaurant for dinner, but the menu was not available online because the link appeared to be broken, and we could not find one posted near the lobby. We ultimately decided to dine elsewhere, though we would have enjoyed giving it a try. Overall, this is a lovely hotel in a beautiful setting. The location, views, breakfast, and pool area made for a very enjoyable stay, and with a few updates and clearer communication, the experience could be even better.

Stunning view of the lake. Fantastic aircon in the heatwave. Beautiful new bathroom.

This place is old, no doubt, but the staff, breakfast and comfortable bedding makes up for it. Loved it over for the value!

Lovely hotel, perfect location and wondeful staff!

Lovely outdoor space and large well appointed room

Hotel website is misleading since they indicate rooms have air conditioning however it’s only seasonal. Rooms very hot and can’t open the balcony door because it’s full of spiders at night and extremely noisy. Couldn’t sleep much at night.

The hotel was superb. Very pleasant environment all around the hotel and staff were very helpful and friendly. Minor issue was faced with positions of the shower head - and it allowed too much water to flow on the bathroom floor. However Hotel staff was helpful and provided plenty of extra floor towels to prevent spread. I would definitely recommend the hotel for location, great environment, staff, and nice rooms.

Wonderful staff throughout, very comfortable room and excellent food.

Hotel das not provided electric kettles ,coffee Machine. If you asking than you would be charge $10 a day.

Staff very accommodating given our unexpected late arrival. Breakfast spread was fresh and flavorful.

Rooms were very comfortable. The meal at the restaurant was mediocre.

Beautiful hotel, helpful and friendly staff, easy walking into town and to the ferry lines near the hotel. Great breakfast with everything you could want. We had a deluxe room with a balcony and beautiful view of Lago Maggiore but the room was extremely small.

Beautiful location, gorgeous views, lovely grounds for sitting outside.

Amazing lake view room. Bathroom was spotlessly clean. Wonderful breakfast . Very convenient location. Staff were welcoming and efficient. Highly recommend

Friendly staff. Nice breakfast.

Fabulous.

Endroit unique avec un personnel très courtois et aux petites attentions. Vue imprenable des Îles Borromees. La cuisine du soir y est excellente et le petit déjeuner du matin offre un assortiment divers de buffet du matin. Claude V., Canada

All the staff was very good, friendly, helpful, cheerful, and welcoming. The location is also very good within short walking distances to the center and major sites. The breakfast was plentiful with something for everyone. However the decore needs some refreshment. The room size is adequate but storage good. Sound does carry from room to room in those that share a wall. Wehad some trouble with the lighting that had a life of its own. Apologies but no fix. We could get around the problems.

Friendly staff, but we did have two issues. On check in we provided passports etc, but then were expected to hand to a porter as the receptionist had not been able to complete info successfully the first time. Upon check out we were asked to pay for the booking as well as the city tax, when we had already paid the booking online. The hotel is clean but dated by British standards. It’s very pleasant but like stepping into an upper class 80s hotel with all the swags and tails of Laura Ashley!

Absolutely perfect. Top quality service especially.