I rented two rooms and the front desk said that I had rented three rooms so she had said that she was going to remove one which comes to my account and it does not removed I have to pay the room that's not that we didn't even use when we get there to get our keys so we can go to bed my daughter's room which was 219 was dirty and she had to be switched to another room which took forever to be able to program a key and when it's time to check out the other girl in the front desk was very kind of rude didn't even say good morning when I told her good morning she was I know it was early but even that we always stay there and they've never had any attitudes or being rude with us it was just a very pleasant stay

I’ve stayed here twice and it was great both times, it just doesn’t have much to offer around the property.

Check in was easy, the staff were friendly and helpful, and the room was very comfortable!

Clean and friendly staff.

The rooms looked and felt newly renovated. Comfort was top notch. There were a few homeless in the area, but by far way fewer than any other hotel I’ve stayed in the DFW area that’s reasonably priced.

I was disappointed in the breakfast. We came down at 9:30, and they were out of a lot of things and didn't refill. More people came down after us and had even fewer options. My wife got the last OJ, I only got water out of the machine. The next day, they still had not refilled it, just removed the OJ sticker from the front.

The pool and the gym were closed. We booked it mainly because it had a pool. Son was very upset because he couldn’t get in the pool. Breakfast wasn’t kept up very well coffee was usually out among several other things. It was hard to find someone to ask for things they were out of. The bathroom sink drain was also clogged up in the room.

At first, we were given a room in which the bed was not made, like when it’s used. Went back down at the front desk and we were given a different room that’s cleaned and made. they made things right. What they can make an improvement on is the cleanliness near the elevators, the non-carpet area seems sticky. And the elevator floors as well.

I thought that the staff was friendly and the breakfast was good. The room wasn't vacuumed or as clean as it usually is. Other than that it i would stay there again if I came back.

Totally surprised.. room was super nice. Frout desk very friendly

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Called 1 hour ahead to confirm with front desk they had a working hot tub. Was told yes, paid extra for a hotel with hot tub, and it didnt work- cold filthy water. Uncomfortable beds, seedy area, this is the worst Hampton Ive ever stayed in

Staff are great! Pool was closed and gym is in terrible shape. Rooms are clean and the hallways are hot.

Comfortable, safe and clean stay. Close to places to eat. Jennifer is amazing, she helped me book extra nights and went above and beyond to accommodate my needs. Thank you Jennifer for all your help.

Overall, the experience was pretty good. My room was clean. The service was really good. All the rooms were sold out and I still got pretty good Service there’s a woman at the front desk named Tanisha. She did a really good job accommodating me in all my needs. Somebody give that woman a raise

We didn't have any problems with our room but did hear that others on our floor had to move rooms due to ac issues or bathroom issues. The pool and hot tub were not available for us to use due to issues. Other than that we enjoyed our stay. Staff was helpful when we needed extra things. Breakfast was good too.

We paid $250 for a room of 5 which truly accommodated 4. There’s a smell in the hotel . The fitness center needs serious renovations. The pictures don’t portray the hotel accurately. I won’t stay here again.

Sliding door came off track scaring the daylights out of us. Dining room was closed off under construction. Front desk on Sunday was “oh well”. Will not be staying there again.

The hotel was clean & updated. The pool area was clean. The fire alarm went off the morning we were leaving & staff handled the situation the best they could. They walked around the parking lot & updated us until we were able to return to our room. The only complaint I had about the room is the beds were very hard. Our van got hit overnight in the parking lot, but with the issues going on already that morning, we chose not to report the incident. We would stay here again, but would look for a better spot to park.

Room was clean and neat, comfortable. Breakfast was served on time and was delicious, we enjoyed our stay