Overall Ratings & Reviews Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

Unfortunately, we were not able to get a good night's sleep. We found a mattress to be vital, very uncomfortable.

Just meh. Nothing remarkable or terrible.

They don’t take cash!!!! Had to pay for parking AND REQUIRED A DEPOSIT-for incidentals. DONOT ACCEPT CASH!!! This was inconvenient and extra stress on me. I had a test to take the next morning. The location was perfect for my need. No breakfast.

I got what I paid for… the room smelt HORRIBLE. We asked for an extra pillow to no avail. No ice machine anywhere, had an issue with the vending machine for drinks, they were HOT & sticky, the hotel was nasty!!!!

Need better staffing and breakfast is not even a continental

Rooms seem clean but furniture was really old and used.

Peaceful stay

The was friendly and property in a great location

I did not even fully check in!!!!

Didn’t feel safe staying in this hotel as a single woman.

Probably wont stay again

Enjoyed the Suite at Extended Stay. Good location to restaurants.

The property is dated, massively. The smell inside the rooms are ancient. People are smoking in their rooms and it seeps to your room. Honestly for the price its a bit too much. Needs a huge refresh.

Location is better than it first appears. The san Marco area was very close with numerous restaurants and a tram nearby that goes downtown. Only complaints were Hotels.com said breakfast included but was just coffee and pre packaged muffins. Also could really hear people walking above.

Nothing

I had a wonderful stay it was peaceful and the staff was wonderful. I would stay again and I would recommend

Bugs bugs bugs

Perfect stay perfect employees perfect Hotel

Misty and Dominique were part of the staff and they were the perfect employees! Definitely Misty, I have told all my friends and family where to stay when to come here! Even though it was downtown it was amazing thank you Misty for an amazing time!

Abby who checked us in is such a sweetheart. She made checking in easy and explained any additional fees so there were no surprises. I also enjoyed the very nice lady at checkout but I didn't get her name. Great stay!