Overall Ratings & Reviews Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

So we stayed her as a family of four for one night after a wedding expo. 1st thing is the area is not so good. There are many homeless people in the surrounding area. We tried to check in after a long road trip so my husband could use the bathroom and they would not let us check in at 1:30pm so we asked if he could use the restroom and they do not have a public restroom. What kind of hotel won’t allow people to use the restroom?? Getting into the place is like visiting Fort Knox. Everyone needed an ID including my daughter who is 19. So we left and came back to check in at 5pm and they would let my daughter use the restroom even though we were checking in. Once in the room we checked the beds for bed bugs because at this point I was expecting anything. No bedbugs but we did see two roaches. Killed them and just suffered the rest of the night. The beds are too soft and we all just couldn’t sleep well. Glad to be checking out after a one night stay. Needless to say we will never stay at an extended stay again. The staff was polite and I wish they wouldn’t put the employees in a position to have to enforce such hideous rules. Not good Extended Stay. Will never get my money again!!

Smells good spell all the time and the personnel is very kind and helpful I love management is a beautiful lady to talk to is Tasha and all her staff two shots out

Very old and dated. No ice machine. Need thicker blanket/comforter. Needs new carpet ..or no carpet.

Great

Check-in was easy. Facilities were clean and quiet.

Amazing hospitality, great venue, affordable. Friendly and helpful staff. Fantastic location right in the Riverwalk area! You can't go wrong with this gem!

The internet service was horrible. Even if they want the guests to purchase the service, they should be able to provide the basic internet service. I ended up using my hot spot

The key cards didn't work most of the time, the room was clean but had a dingy feel, the floor creaked audibly when walking, even turning the light on and off turned into a chore. The front desk guy was helpful and the location is pretty good (albeit with limited transportation options), but the facility as a whole could stand to be refurbed — significantly

SHOCKING this is in SAN MARCO SOUTHBANK

The building smells like mold and cigarette smoke.

Condition of room not good. Dresser drawers don't stay closed. Drip in kitchen faucet and leaks near bathroom faucet, countertop has chip as well as a few other things. Not updated and need of repairs. Friendly and helpful staff checking in. Easy walk to Riverwalk. Parking for one night included.

Location

I did not finish my stay. Only stayed one night. The roaches were in the fridge and outside. Terrible place. I don’t know if it’s the room they gave me.

Unfortunately, we were not able to get a good night's sleep. We found a mattress to be vital, very uncomfortable.

Just meh. Nothing remarkable or terrible.

They don’t take cash!!!! Had to pay for parking AND REQUIRED A DEPOSIT-for incidentals. DONOT ACCEPT CASH!!! This was inconvenient and extra stress on me. I had a test to take the next morning. The location was perfect for my need. No breakfast.

I got what I paid for… the room smelt HORRIBLE. We asked for an extra pillow to no avail. No ice machine anywhere, had an issue with the vending machine for drinks, they were HOT & sticky, the hotel was nasty!!!!

Need better staffing and breakfast is not even a continental

Rooms seem clean but furniture was really old and used.

Peaceful stay