Dear Sattra,
Thank you for taking the time to comment on your recent service at Shangri-La Hotel, Chiang Mai.
From the score you rate the hotel service. We are aware that the service you received was not what you expected. Especially in the matter of breakfast that you see that there are too few types of food to choose from. This information has been sent to the relevant departments for further improvement.
Shangri-La Hotel, Chiang Mai values the best experience. And customer satisfaction is number one. Your feedback this time helps us spot errors that might have been ignored. Including having to pay more attention
The hotel would like to thank you for your trust in using the hotel's Chinese restaurant. And look forward to the opportunity to welcome you again in the near future.
Best regards
Pawarisa Kuljla
Secretary of the President
(Instead) Gabriel Lombado, President