Overall Ratings & Reviews Hampton Inn and Suites Lubbock Southwest

Very good place to stay. Clean and friendly staff. Breakfast was good and area very clean. Easy to get to plenty of parking. Lots of restaurants and shopping all around.

The staff at this hotel were truly exceptional—kind, welcoming, and attentive throughout my stay. Unfortunately, the room itself didn’t reflect the same level of care. It was noticeably dirty and in need of serious maintenance. There was chipped paint, rusted door hinges, and an overall outdated feel that just didn’t match the price point. For what I paid, I expected a much cleaner and better-maintained space. The friendliness of the staff made the experience more bearable, but the hotel itself really needs an upgrade to meet expectations.

Comfortable

Great night's sleep. Thank you, Hampton.

Nothing additional to add. There are things around the hotel within a few miles, but nothing really within walking distance.

We had an amazing stay at this hotel! The staff was welcoming, and the overall experience was excellent. The breakfast in particular was a highlight—fresh, delicious, and with plenty of options to choose from. The only small downside was that housekeeping didn’t come by the next day to change the bed sheets or take out the trash, which we expected. Still, everything else about our stay was wonderful, and we would definitely return.

It seems to be a newer facility. It’s a little harder to get to but it’s quiet and comfortable. They were having internet issues but handled it professionally.

Will not stay here again

The hotel was nice, but the rooms were in need of new carpets. The staff and cleanliness was awesome!!

Wonderful stay with great hospitality! The staff was so friendly and accommodating:) Highly recommend!

Everything was as promised on the website. Nice breakfast, and when we checked out (Easter Sunday) they gifted us a large, locally made peanut patty candy!

Amazing

We loved this hotel! The rooms are big and clean and the staff was great!

Only thing my bathroom/ shower was dirty I’m guessing they forgot to clean the shower, I was mad but didn’t get to upset because they sent someone up right away

Check in was fast! Friendly Staff at the front desk and Breakfast Area. We even received extra towels and toiletries in a basket by our door. The Breakfast was outstanding! It had a huge variety. The beds were comfortable and all outlets worked. Downside the restroom ceiling was peeling, the desk chair was stained, and on the last night we found a styrofoam bowl with rice behind the bed. We didn’t say anything since it was our last night. We would definitely stay here again, but will check everywhere before staying in another room. I chose this hotel because of the 9.0 rating. I would give it 8.5 because it needs a refresh and extra diligence in cleaning.

Check in very easy, room could use some upgrades as carpet was frayed but other than that was fine. Room was big and plenty of room.

It was very clean. The staff at the front desk were very friendly and I appreciate a smile when met.

We came for a tournament and our team stayed here. The hotel was very accommodating to our needs. Allowed us to gather and have a pizza party in the lobby. The front desk was very friendly. Housekeeping was there for all of our needs and greeted us with a smile. The rooms are extremely clean and comfortable. I will be staying here everytime I come to Lubbock.

The room was awesome. The pillows and was ver comfortable.

Ants in the window.