Overall Ratings & Reviews Heritage Grange At Thurston

The hotel stay was much better than i was expecting. The room was smallish but everything i needed, it was clean and the bed and bedding really comfortable. The food in the dining room was fantastic! The prices reflected the standard of food well. The price of the wine might have been a bit over the top, but it was my fault for not checking the prices beforehand. The staff that i met were welcoming, helpful and pleasant, especially Dinah (excuse the spelling). All in all, a very pleasant and value for money stay

Manager and wife are very argumentative and rude to customers.

Great

A lovely quiet secluded gem of a place. Nothing too much trouble for the lovely couple running the Grange for the past 18 years. Facilities wise bed was super comfy, room clean, the generous sized bathroom needs a bit of a revamp but doesn't affect use (shower screen and windows). Food was delish and homecooked. A relaxing atmosphere and a peaceful 3 night stay.

Great place run by a lovely couple. The only complaint was the shower had very bad water pressure but it’s an old place, so you expect such. It had a bath, so you can just plan on doing that if you want a better experience.

Only stayed one night, as just passing through. Super friendly staff (who turned out to be the owners) Excellent food! Easy parking, off the main road. Lovely and quiet. Stunning property. Superb location. Stayed in the annex, which was ok, but a bit tired.....

This hotel was ok, but needs quite a lot of TLC! The rooms are looking very tired, and there was quite a major leak in the roof when I stayed. The food options in the dining room were good though, and the staff were friendly (when you could find someone!).

Everything was fine

I stay here regularly when on business in the area and I’m never disappointed. Great building with loads of character, a variety of comfortable rooms, friendly staff and great food. What’s not to like ?

Sadly despite informing Hotel of arriving late I was refused my booking, In a hurry I forgot my cards & the attitude of staff was Utterly Unbelievable, I am a respectable lady of senior years also diabetic. Only visiting to lecture at nearby college next day. I asked if he would phone my husband to confirm bank details were same as booking. 3 hours drive from home late on a wet night I was forced to sleep in my car with only a jacket for bedding, Utterly Disgusted & considering Trading standards etc

I love staying here. The view from the lodge is great and staff are wonderful. My only issue this visit was the lack of light in the car park. We arrived in the dark and couldn’t really see to get luggage out of the car and needed to use a torch to get to our room, which was in an lodge (by choice) and not part of the main building. Other than that it was great!

Really nice and quiet. No fuss.

We stayed for just one night. Booked as an emergency on a budget and weren't disappointed. The room, although quite small, was clean, had a comfortable bed, a little bathroom and all the usual basics, ie tv, coffee making facilities with a nice selection and even a microwave. The location is very quiet, so we had a good night's sleep. Can't comment on bar and restaurant as we didn't have breakfast or dinner there, but opted for a pub 1mile down the road. Will stay there again.

Very nice place overall

I believe my credit card was cloned here But hotel was great

The hotel is beautiful inside and out. Gardens lovely and secluded. Staff excellent Sadly the plumbing in Rm 10 terrible and we had no water or able to shower.

Old Country House, that has seen better days. But.... clean, quiet, attentive staff.

Room 14 was in urgent need of updating. Carpets very old and marked, windows filthy and frames were rotten. Breakfast good and bed good

The hotel is down a very narrow road and satnav actually tried to direct me into a private residence entrance before reaching the hotel. Take care leaving or joining the main road the line of sight both ways is dangerously restricted. The staff were unfriendly, unwelcoming and sullen, giving the impression that they did not enjoy their jobs. I had booked a double room, which turned out to be a very small room, with a double bed pushed up against the wall on one side. The shower was so cramped I had to open the door to be able to spread my arms out to dry myself. The body wash tubes provided in the shower room were empty. Breakfast was not worth £13. The waitress was surly, it felt like she was doing me a huge favour taking my order and resented even being there. I got no response to my polite greeting. The tables were not preset, despite the fact that I had booked and paid for the meal the night before. So the waitress clattered and dumped items on the table setting it in front of me. I asked for some fruit and was given 3 thinly sliced strawberries arranged on a plate. I could not eat the scrambled egg it tasted like flour had been added and was not cooked properly. I enjoyed the toast which was nice and hot! Conclusion: I will not stay there again.

Property had no character or charm, breakfast was very low quality and the staff said two words to us and were not friendly or helpful at all. Would never recommend this place to anyone