Overall Ratings & Reviews Extended Stay America Suites Sacramento Elk Grove

Stayed 3 night. Staff very friendly and service was good. Low budget, but location is good.

Very clean and quiet

Smelled. Pungent

Tina was awesome, very welcoming, polite, and was very engaging each time we made contact!

It was a comfortable stay. I was surprised it didn’t have an ice dispenser, however not a deal breaker. We had a refrigerator with a freezer to make ice. Microwave sink and cabinets. When I asked for another pillow they got it for me. Friendly staff and knowledgeable of their job.

I forgot the two ladies names at the front desk. One checked me in and the other one came after her shift. They were very professional, helpful and friendly.

Awesome

Easy check in and check out.

Several saves turned me off right from the start when I checked in. One you had to actually ask for shampoo as they don't have them in the room. Secondly, I asked if they had a hot tub, and the response was very negative and she rolled her eyes. When I got into the room I found they had broken ice trays in the freezer so I asked if they had a ice machine and they said no we provide ice trays only. Then I called the front desk as the TV was not working and the front desk person said they've had several calls and they can do nothing about it. It's the satellite company.

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The beds are super uncomfortable. It seemed much smaller than a queen. I woke up several times. A friend stayed at another one on North Sacramento for 3 weeks. They were having repairs done to their apartment. Their complaints about their beds were the same as mine. They were nice to offer a reduction in price after I voiced my complaints. I went online and found many ide tical complaints! It is supposed to be a pkace where you have a kitchenette. Why would you want to stay if the beds are so awful? So crazy!

Not worth the value, dirty room with near to zero rooms amenities. Would never stay again.

Older property but ut seemed clean in the room. It felt but dodgy but was fine. There was no breakfast but a ‘grab and go’ table with some muffins in plastic and coffee

honestly, the area itself is nice. but the crowd at this hotel is ehhh a little sketchy. a lot of “trap” vehicles and the hallways smelt oddly of rotten seafood. the woman at the front was nice.. fake nice. gave me a lot of attitude. there was a lot of hair all over our room and the cabinets were water rotted. honestly i wouldnt stay here again.

Beds were kinda to hard for me. And the fire alarm went off at 6:30am after a late night check in. Uuuggggg

No comment was

Economic and good rooms

Very unsatisfying the breakfast I’m used to going to hotels for my son’s soccer games with a healthy breakfast like eggs bacon waffles this place only served light coffee and store bought muffins . The entire hotel smelled like cigarettes and marijuana but it showed on the website smoke free. My room was not ready until a little after 5 pm but checkin was at 3pm. Extremely disappointed

This place is old and worn out . A real dump my

Property is old and run down. It's a dump. Smells bad Breakfast was just coffee or tea, with some small wrapped muffins, packets of oatmeal.Front desk staff all very.nice.