Overall Ratings & Reviews Holiday Inn Express NEWELL-CHESTER WV, an IHG Hotel

I stayed at this place during the weekend when attending an outdoor event in Hammonsville, the OH side, because I don't find any suitable hotel facilities around that area. And I found this place is very convenient to access. The room is very clean and well maintained, with decent price!

Have longterm stay tenants there and it is very dirty. Would have rather booked 17 miles away and drove to Fiesta factory

not much parking , but hotel was quiet and clean Staff was helpful.

Nice hotel and staff

We stayed at the hotel and went to mountaineer casino for my birthday and it was great

Very clean, staff was personable

I found it to be clean and comfy. Beds were great. Linens appeared fresh. Only two downfalls were the phone didn’t work in my room so I couldn’t get a wake up call and the lighting on the main road into the hotel is non existent. Hard to see even pulling in. Not the fault of the hotel, just watch entering and leaving on the main road! Otherwise great stay. Friendly people.

The room had a cigarette smoke odor. I left the window open for the whole stay to help get some air circulating through there. I called the front desk and they.offered to switchnour rooms, however I declined. They did say they would take something off of our bill.

Needs more food options

Nice, comfortable and friendly staff.

Staff was very friendly. Typical breakfast was good but nothing amazing. Rooms are pretty clean, but need updating. Showers and water pressure was great! Very small fitness center with minimal equipment. For our family, it worked as we just needed a place to sleep for 3 days as we visited family during the holidays.

Hotel is Ok. We loved the short distance to the casino, 5 min away. For what we paid, $173, I would have thought the room would be clean. Toilet was dirty with hair and mold, body wash bottle was empty in shower, no Kleenex. Nothing too major, but for the price, I expected more.

Gym equipment could be better but it was adequate. Breakfast used to be better under previous ownership.

We came from Michigan to spend the day with our Granddaughter and wanted to use the pool but couldn't because the heater was broken. We got a room with a jacuzzi it didnt work,the 8 e machine on the first floor where we were was broke had to go to 2nd floor

Toilet ran all night and i couldn't stop it, causing bad night's sleep for us. I left my prescription glasses there. Hotel took my address and charged me $25 on Monday (the day we left) to ship to me. On Friday, i called and learned glasses were still sitting there, geesh. Still waiting...

Quiet, clean and comfortable

The staff were lovely and the breakfast was decent. The hotel looked run down and in need of a remodel. There were several bugs found in the room, alive and dead. The water pressure was amazing and the room was a nice size.

Great room! There were a couple spots missed by the cleaning staff but beds were spotless and comfy. Breakfast was great! So many options. I would stay here again.

Very affordable considering how big my room was, free breakfast buffet, and a pool.

Comfy beds.