Overall Ratings & Reviews Holiday Inn Express Hotel & Suites Sherman Highway 75 by IHG

Love it

Property was having construction, and our room was dirty and stains on all furniture. The pull out bed was held together with duct tape. Beds seemed clean and it was a quick trip overnighter so we stayed.

This property is old and needs remodeling. There is soft spots in the wall in the bath. Mold on the soap dish in the shower. The pool is closed for repairs so there are no amenities.

Let me preface by saying that upon arrive I should have turned around and never looked back seeing as how their was parts missing from the sign on the front of the building in addition to the sketchy area it was in… Upon entering the parking lot there were several sketchy men scattered about sitting in vehicles, as well as standing around the building in dark corners. All of these men were in phones and just looked ominous and the whole environment felt unsafe. Per usual and against better judgement, I proceeded to check in. Once inside my room and before I had time to put my things down, there were baby cockroaches crawling about the tables as well as dead ones smushes on the walls throughout the room. When reporting it, the person at the front desk just put that we saw a bug, and never recorded the extent of what was in the room. I wondered if they had just prayed for bugs considering the whole place smelled like some type of chemical. We were moved upstairs where the room keys wouldn’t work, and got stuck on the elevator on the way back down to request a refund so we could leave. Regarding cleanliness, there was mysterious stains of fluids that had dripped on the carpet at some point throughout the whole building. Not to mention that the price was what I consider to be high given that non of the advertised amenities were available. In a nutshell, trust your instincts and don’t proceed when there are clear signs you shouldn’t.

Friendly staff. Clean room. Dated property, musky, and broke elevator.

Had a really good stay at this hotel. It does require some maintenance but overall we were happy

The elevator was broken. The shower was covered in mold and the shower head was clogged and barely let water out. The bathroom floor was broken and cracked tile. Very poor maintenance overall

Elevator was out of service, card key wouldn't work on exterior door, my room door once you got in would not shut unless you are in the room, ants were in the window and on the curtains, vent doors weren't covering the jetted tub, hair was in the bathtub thats inside the bathroom.

This hotel is in desperate need of maintenance and cleaning. The elevator was out of order. Ice machines were out of order. Fan switch in bathroom was falling apart. Chair in room had dirty arm rests.

The elevator was out of order. The ice machines were out of order. The bathroom in the pool area was out of order. Part of the ceiling was falling down in the pool area. The security doors were never locked except the one into our room. The shower in our room didnt work properly. The mattress was extremely hard. The staff was very friendly and helpful but it does not make up for the fact that this hotel was not worth the price we paid to stay there and will never stay there again.

For the price we paid: The elevator wasn't working and we were on the 3 rd floor. The side door wouldn't open with a key to get in near our stairwell. The rooms were clean but tile in the bathroom was loose and mold in the cocking of the bathroom. The stairwells were dusty and dirty carpets.

Horrible experience, elevator was out water damage everywhere. Didn’t get the room i ordered online. They down graded me never ever staying again!

They are trying to renovate, but slowly, it seems. The bed was comfortable and clean, but the bathroom really needed to be re-caulked. The elevator didn't work on the morning that we left. We were glad we were on the 2nd floor.

The staff qas friendly and helpful. The pool was nice and warm. They room was updated and very spacious.

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I had reserved a speciality suite with a king bed and downgraded to a jr. suite with queen beds.

Friendly staff, good breakfast choices, rooms needed cleaning, pool area needs repair and fans.

This property was worse than the one in Sherman, it was disgusting, like the room hadn’t been cleaned stuff was broken, they were rude, had a connecting room and they person that stayed in the room next to my family banged on our door yelling at me. I told the manger and she stated she couldn’t do anything about any of it. I have pictures.

Hotel.com advertises suite with 2queen beds and 1 double sofa bed a room that sleeps 7. This hotel DOES NOT! Have double sofa bed in a room. It is a TWIN SOFA BED. It sleeps 5 There was no manager on duty at the time of my arrival. I had to speak to front desk manager over the phone. She was pleasant and apologized all they could offer was a roller away bed be brought in or charge me for another room if available. The 2 front desk reps that were there; 1 tried her best to be pleasant and helpful the other was rude and combative talked over me even while on phone with manager. The next morning At check out I asked for my receipt, the manager made herself known to me. She Apologized gave me $45 credit to my credit card says my reservation was through Expedia as I showed her I used hotels.com. She apologized for the 2 front clerks behavior from the night and stated that other issues going on that night lead to their poor customer service that had nothing to do with my situation. I let her know that was unfortunate and I thanked her for the credit and her time.

Er construction in one area but did not interfere with my stay. Staff very professional. Hard workers.