Overall Ratings & Reviews Holiday Inn KANSAS CITY AIRPORT by IHG, an IHG Hotel

The 24 hour airport shuttle was amazing!

Desk clerk was great and check in was easy. No happy hour at the bar was disappointing. The common areas are nice. 3rd floor hall and room was a but run down. Curly hairs in the shower and blood (ues blood) splatter on the bathroom floor was icky. Towels were rough and threadbare with holes in them. Sheets were only ok, a little scratchy. Bed was fine. Pillows were poor.

Nice guess, free breakfast buffet was delicious, room very clean, and very nice employees.

This was a gem!!

The pool was nice

The dining situation is less than ideal. The dining room and bar are combined in one relatively small room. The night I was there, every seat at the bar was full, and eventually every table in the restaurant was taken. There were 75-100 people present. and two beleaguered waitresses to take care of all of these people. They tried hard, but this was an impossible situation. It took me at least two hours to get a drink and dinner--far less than ideal.

I have been booking through this app for years and when we got to the hotel they told us because I used this app they didnt have my requested 2 double beds. They told me the only had a king. It was imperative to have to beds. It was a total inconvenience to our weekend. Also, the room is oddly mismatched. I am pretty sure they gave our room away because it happened to someone with our group who did not book through the app. I had to drive home 45 minutes every night to accommodate their mess up. This has never happened before. To pay 600.00 to not even have the room requested is completely unacceptable.

Food at the restaurant was superb

We stayed two nights, no complaints! We would stay here again.

Good

Shuttle service

Clean, comfortable,

Nice place

Great staff very clean and easy check in and out would stay here again

Difficulty hearing chrck in trp

Really awesome room

The parking was easy but I have to tell you that this was one of the worst stays that I've had at a hotel in a long time. And I am a frequent business Traveler. The towels smell bad the faucet wasn't working in the shower and there was a dog in Room 222 that was barking for over an hour waking me up and the other neighbors on the floor. When I called the front desk the guy said don't call back about this we'll deal with it. That kind of rudeness is not going to be tolerated and I don't ever plan to stay on your property again.

Recommend

Everyone was very friendly, matter fact it was the nicest staff I’ve ever met in a hotel!!

Hotel is clean. No weird smells. Staff is friendly. The tv in the room wouldn’t turn on at all, but otherwise no complaints.