Overall Ratings & Reviews Holiday Inn Express CHARLES TOWN by IHG, an IHG Hotel

Location was great, staff very friendly and knowledgeable

Great location. Nice property

I like the all staff

Pillows were awful

The room was kind of dark not enough light The toilet was dirty the mattress made a lot of noise pillow case dirty The shuttle driver was the highlight of the stay

Satisfactory stay.

Very satisfied

Everything was great with the exception of the television. Places that are over $100 nightly should at least have a 45 to 50 inch tv. Not a big deal just pointing it out. As far as Everything else I give it a score of 9 1/2 on a scale of 10. Good job. Also the staff were super friendly & helpful

Tyler is the best.

People are lovely.

The stay was very nice. The staff were very friendly and helpful.

Great amenities

I did think the cost of breakfast was a bit overpriced , extra $ for coffee and tea…Food was good but expensive and didn’t include coffee / tea ? Many places have breakfast included or at least coffee/ tea available…

Close to the highway, casino, track, and restaurants and shopping as well.

Breakfast was a disappointment.

everything was great

Very nice. Loved the shuttle to the casino. Biggest breakfast room I’ve ever seen in any holiday Inn.

The hotel was great, great location, clean and quiet. Front desk staff was a lil inpersonable, spoke in a robotic tone(dry). No eye contact or friendly welcome greeting... just sign here, her is your room key and wifi code.

Nice and clean staff friendly van driver remarkable

Great. Close to casino.