Overall Ratings & Reviews Galini Sea View

Property exterior looks good but it’s not very well clean and maintained. Our room had mould on walls. Bathroom smells of dirty stagnant water. Mould around shower door and sink. Our leak we flooded the bathroom and had to stay in room for two nights before we got a different room. My daughter has allergies which prone to skin conditions exposure to dust and inhale of mould. I have all the pictures of how disgusting the room is and even when we were change room was a bit better but still dirty. House keepers did understand when we explain about the bathroom and dust everywhere. They came and use bleach to mask the scent of the stagnant water. The positive was choice of food was different ever from the main restaurant.

Our first day is quite bad as they gave us a room that is not as im expecting from the photo advetisement... after i complained they moved as to a nicer rooom which makes me happy and comfortable. Its an all inclusive hotel ...food are always same everyday so i have to skip the dining most of the times and eat outside... anyways i still enjoyed my holiday ... great place to relax

The hotel should not be 5 star, we would give it 3. Private pool very small also not secured so anybody can come in via terrace. I did not like bathroom not nice colours and it does not look like bathroom in 5 star hotel at all. Room itsepf was nice ,same sitting area in patio. Food ok but same all the time and nothing amazing but I was ok as I could always find things to eat. I did not like they did not have tea/ coffee at lunch and dinner time on the restaurant ( you had to go to reception or pool bar).location ok, good communication to chania by bus. Beach ok.

The big plus is friendly staff, good kitchen, value for money when on all inclusive. Otherwise, there are some things which need attention. That said, I would like to thank Louis the general manager for taking time to listen to what I had to say. By the way, the hotel group have another property that is the Galini Palace.

We had a fantastic stay in the hotel. Hotel is located 5 min of walk from the beautiful beach. Amazing service and friendly staff. An excellent choice of food served. Would decently recommended.

we were firstly offered a room in the depths of the hotel which was almost inaccesable with approx 20 steps we were then given a room which had no wardrobes no cupboards and no draw space and had to live out of our suitecase for the week the internal phone did not work at all there were no pluses at about this hotel and should never be rated as five star which we expected and think that you should send a rep for first hand experience

Gallini hotel was a nice stay. The staff were really good - reception, dining room, and room service. They provided a really professional, and friendly atmosphere. Special thanks to Sofia - customer relations Manageress. She helped us with tours, transfers, and good advice on excursions which we wholeheartedly appreciate. Gallini provided us with an extremely relaxed vacation. Thank you

Property definitely not 5 star ! Many things not as expected after previous 5 star experiences! Pool was very small , made to seem mich bigger on advertising, surrounded by balconese beds which was intimidating! rooms alrhough clean were under equipped- no drawers ? Open wardrobe , no mirror above vanity table, although vanity stool was there ? Pool towel exchange in a basket in front of reception - very unsuitable and untidy! Bathroom areas around reception not checked and cleaned during the day - was needed. Entertainment was very poor - disappointed no Greek music, dancing. Good points- breakfast buffet was plentiful and varied, cleaners worked hard , staff were generally very pleasant, although on checking out nobody thanked us for staying and basically ignored us , just chatting amongst themselves - topped off quite an underwhelming stay.

The property was nice as expected. All inclusive really wprth the price. Got an upgrade of the room for free. The roim with the private sharing pool was very nice and furnished. The hotel was massive and the amenties very nice. Food was great with different options available.

Over all experience, it’s okay, the hotel is in need of refurbishment especially exteriors areas just some of the examples again, this might be a one off, but this is my personal experience no air condition on and off for 48 hours in temperatures, reaching 46c outside No water running at times during my 5 day stay also there is charge for all and then refunded at the end of the stay example need towels €10 euro each need a extra key €10 euros never been charged in a 5 star hotel before ? This hotel is more like a 3 star to 4 star at best But staff was very helpful and polite. I think it’s just the rules for the hotel that have been put in place that had to follow, but they could not be so more to help you considering the circumstances.

The hotel was very cute and quite. Staff were very helpful and friendly. But this hotel for sure is not a five star as the hotel is very old and need refurbishment, also the food is not for a five star hotel, food options is very limited, i have been to many all inclusive hotels and never seen some thing like this.

Nice hotel, food very good, service great. Not all facilities were open.

Initial reception was good. Disappointment upon entering the room. Wardrobe doors removed for some reason. Black grouting in shower compartment. Design of chair on veranda of pool access room was dangerous. decking was uneven and poor quality. loungers were old an not easily moved due to screw heads which had previously held some sort of foot to the lounger now digging into the wood of the decking. The dining facilities were worse than a works canteen. An eating factory with no atmosphere, tables a metre from each other and a turnaround time for evening meal of 15 minutes. Awful. Not a one star experience. Can't imagine where 5* came from.

The hotel was lovely, nice peaceful, quiet atmosphere and a very relaxing stay! The amenities are great lots of different pools and chill out areas, we made us of the free gym too which had everything we needed. Food was nice would of liked a bit more of a variety though. Room was clean, nice welcome pack only issue was no instructions for the safe and the shower was in need of a bit of tlc (shower head wouldn’t stay up on the pole and there was no plug to run a bath). Otherwise a lovely, relaxing place with very welcoming, friendly staff. Would highly recommend.

This is NOT a 5 star hotel ! False advertising and the place is awful.

Sofia and penny were very great and approachable. Helpful with information about the area.

It is a nice hotel but not very new and can do with better maintenence. Also the beach is far down hill and the shuttle service is horrible.

Paid for a double sea view room which was on the 5th floor at the front of the main hotel building so the room location and view could not have been better. Would not have been happy to have been in one of the annex buildings, including the one down near the beach. Also some 'land view' rooms look to be in disappointing locations. Don't know where the 5 star claim comes from, this is a very average 3 star at best. Restaurant food also average and not particularly to UK tastes although always found something to eat. We experienced some illness during our stay and were a bit disappointed that hotels like this with a large self-service buffet style restaurant don't have a hand gel policy. Similarly they allow water fountains to be contaminated with guests refilling bottles directly from the nozzles. Air-con in room worked only intermittently, servicing of rooms was a bit haphazard including toilet bin not being emptied on one occasion. Bottled water in room replenished, strangely, every third day. Overall, had a decent week's weather (mid-May) which helped us enjoy our week in Crete, but won't be going back to either the Galini or the Stalos region again.

We loved our stay at this hotel. Staff were all very pleasant, our room was lovely with an excellent view. The Galini also has its own beach complete with beach bar, which was lovely. I would recommend this hotel to anyone in need of a nice, peaceful break. Please be aware though, that there isn't any in-house entertainment provided, so for this, a person would perhaps need to take a short stroll into the town.

The food was Always cold . Sofia is amazing .All the staff except one bartender at the pool bar were extremely friendly. He was rude.