Overall the hotel is nice. It's clean and modern. Rooms are comfortable but the shower is tiny, lol. Staff are helpful and friendly, but I primarily picked this hotel due to two things. It had a pool and it offered gluten free food in the restaurant. The pool areas was nice, if small, but tricky to get sun all day as it's surrounded on all sides by the two stories of the hotel. It didn't seem to be used that much while we stayed so we were free to move the loungers around but this may not always be the case. Gluten free was where I was disappointed the most. We arrived late on the first day and the restaurant was still open, but my GF partner's only option was a bit of beef and some roast potatoes. We gave it another go a couple of days later to see if having a relaxing day just at the hotel was an option, but again the selection was very limited, so we stayed later in town than we would usually have done. Probably the biggest downfall is the hotel's location. It states it's only a few kilometers outside the centre of Florence but it takes 45 minutes each way due to the one way system and the current roadworks. The shuttle bus is free but it doesn't take you into the city centre but this was more of an issue for me as I have mobility issues. Buses are hit an miss. They say they come every 20 minutes but this is wishful thinking. We waited an hour at the stop and then three number 23 buses pulled up one behind the other. Not the hotel's fault but just a heads up.

Exellent breakfast

It took a little while to find it, as our gps was confused, but we loved it when we arrived. Staff was great. Beautiful courtyard outside of the restaurant and the rooms, restaurants was great. Rooms were clean and great. The bed and pillows were very comfortable 10+ in that department. Smart tv and minisplit were nice features. The only thing to warn people about is the corner shower is very small. I’m 6’2” 200lbs, and if anyone was a football player or slightly overweight they might get stuck in there, or at least have a hard time washing their feet!

Staff is not the nicest, the shuttle driver is rude and not helpful at all, breakfast is good, dinner is ok, they could have more people servicing the restaurant, overall is a nice place and convenient for people driving with plenty of parking in premises

My Wife & I are American tourists visiting Florence for a friend's wedding at a nearby venue. The JOIVY Together Urban Resort was a wonderful place to be our home base. The front desk staff was very nice and spoke great english. They helped us out with calling taxis and answering all of our questions. The room was very clean and the breakfast was quite delicious! We would definitely stay again.

My stay at JOIVY Together Urban Resort was wonderful! The staff were incredibly helpful with getting around and made everything so easy. They were also very accommodating when I arrived late for dinner—allowing me to dine in their restaurant even though they were close to closing and I didn’t have a reservation. The property was very clean, comfortable, and well-maintained. I also appreciated that they provided convenient transportation to the city center. Overall, a great experience—I’d definitely stay here again!

The hotel has a nice pool area, breakfast is excellent. The room air condition work only while you are inside the room, shower is to small. good customer service

The place was very clean, staff very nice and helpful. Highly recommend!!

A hotel that could be a high 4 with just a bit of work. Once again a room key needs to be inserted and left in the wall to make everything work. We luckily got a second key. The 15 minute shuttle ride to the river was convenient. Found a couple of make do eating places a close walk away. Nothing is available after brekkie finishes til 7:30 pm. Free brekkie is quite good. Court yard sitting nice. 2 teas cost ud 10 euros at the bar during the day! The shower is basically a 30 x 30 box that is hard to turn around in. No English tv without signing in to a Samsung account. The pool was freezing. No one went in the 3 days we were there. Shame. Jets last for 3 minutes then shut off. A nice hotel that could be much better.

It’s a great staff and very helpful. The room they gave us at first had a broken AC, and when we complained, they gave us another room which was bigger. The breakfast was great, and the hotel’s design was unique.

Hotel staff were extremely helpful. They had a free shuttle to downtown Milan. Restaurant was amazing. Great rooms.

Great experience, friendly staff and convenient to public transportation

Was great

good hotel

Great for our one night stay

Firstly no aircondition, staff are rude, never ever 😤

Very hard to find the location. Very small standing shower. No creams, gel, shampoo etc… standing shower place don’t have a soap dish place either. Restaurant rates are high but in a poor quality .

The stay was pleasant only disappointment in the breakfast not a huge hot selection but overall it has been pleasant.

Great place to stay when you’re in Florence. Rooms are clean, cool & comfortable & the staff are excellent. Also food in the restaurant is very good. Thanks to all especially Francesca at reception & the restaurant staff

The night staff takes top honors at this hotel. The single restaurant host was very attentive and made our day even after a horrible day at the airport with lost luggage, the chef was very accommodating and the night front desk staff very friendly and helpful. Will definitely recommend.