Overall way below expectations.
The only positive thing is the staff as they are doing their best and special thanks goes to Laura , Jose , David , Anna and Racha.
Concierge service is poor. Basically it doesn't exist as each staff is trying to help as much possible but there no really concierge experts.
Room service food is limited and it's not 24 hours ' till 9pm"
Entertaiment & food options are VERY limited. It's just the pool bar that runs everything which is very surprising as it says there's 3 restaurants aside from room service " didn't find that "
Parking is for fee even though there's no Valet available.
Finally , Mallorca is beatifull but the hotel is not recommended