What an excellent hotel. We arrived after a 4 hour drive in France, and a flight delay. Exhausted. But a friendly, caring lady at the reception made such a difference. She was perfect in every way - efficient, reaching out, informative and more. Made is feel comfortable in every way. The other hotel staff - concierge, room service, housekeeping - all above par! Recommended for all travelers.

Every thing was good until significant amount of money went missing from our safety deposit box. We locked ourselves out of the box twice in the same day which meant the hotel staff had to come and open it for us. The 2nd time the person pulled it open and saw we had money in there. Then in the next couple days when I counted we were missing money. I talked to the hotel manager and she said perhaps we dropped the money but we did not take that money out so that is not possible. Also she said if they open the safe, it clears the code but I researched that specific model and found out, they could open and close the box but keep the last code. At this point it did not see with my own eyes that they took the money but I am missing it. I would not stay there again or would not leave money in the safe.

Enjoyed our stay. Nice vintage hotel, close to everything.

Hotel is one of the best I have ever stayed for city break. Exceptionally clean, helpful and attentive staff, superb location. Overall all fantastic experience and I will definitely return.

Perfect Sicilian atmosphere!

The staff is excellent and willing to help you eagerly with whatever you may need. Gorgeous hotel!!!

All staff were excellent. rooms very clean and had everything needed. Good breakfast with a wide selection

Great staff!! Especially DAVIDE!!! Great personality!! EXCELLENT CUSTOMER SERVICE !!!👌👍👍

The staff were especially helpful in advising on what to see, where to eat, how best to get around, etc.

Breakfast was excellent with particular credit to the chef for scrambled egg. Very seldom do hotels manage to bulk cook good scrambled eggs but this hotel was excellent. Excellent room, staff were engaging and polite .

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The hotel is nice and the rooms have high ceilings, but it needs a complete refurbishment. No view at all. 2 small windows opening to small row of backyard. The staff were nice. The bed was good and comfortable, and the breakfast was acceptable.

Yes

Very comfortable stay

Location was perfect for our first stay in Palermo

very clean, good customer service, only not perfect is the gym.

Excellent. Wonderful accommodations and staff. Close to everything. Recommend highly.

The room, staff and breakfast was all amazing

Excellent hotel close to the city centre with its pedestrianised area and attractions. Traditional and comfortable. Cosy but freshly decorated room. Hospitality tray. Comfortable communal areas. Excellent breakfast. Staff could not do too much for you. Bus from airport stopped about 150m away, so easy to access. Would thoroughly recommend.

Excellent staff and breakfasts.