Overall Ratings & Reviews Holiday Inn Express KNOXVILLE-STRAWBERRY PLAINS, an IHG Hotel

Large rooms and comfortable beds, friendly staff. Very positive experience overall.

Best breakfast we've ever had! Lots of protein options. Very clean, very quiet. Will definitely stay here again!

My kids loved the popcorn and cookies in the lobby.

Great staff

Kenny was great singing happy birthday and all the rest of the staff was amazing

The room was fine. However advertised as a room for 5 with no where for a 5th person to sleep except on the floor was not great especially for the price.

This was an excellent motel. Very good breakfast, comfortable bed, nice clean room. There was a towel sculpture on the bed (like on cruise ships) to welcome us, which was a very nice touch.

Everything seemed very new and clean. I had a billing issue which they efficiently handled. I would stay here again.

Clean facility. The staff was friendly. Breakfast was delicious. Kenny checked us in on the 12th and was still there the next morning. He is an excellent employee, friendly, and professional.

Nothing I didn't like

Great stay. Clean rooms and convenient to Neyland stadium.

Nice and comfortable beds

This property was quiet and very clean.

Rooms are updated and spacious. The only complaint was there wasn’t a card scanner at the back parking lot so we had to walk all of the way to either side to use our card for entry. Not handy to load or unload your vehicle

The shower did not drain properly, so you were wading in about 2 inches of water while using the shower. Also the fire alarm woke us up frantically at 5am on 9/30. It was an accident but I believe it smelled of burned food. Just hard to get back to sleep after it.

The staff is very friendly

I came to the area to visit my son. This hotel was the perfect location, as it was only 5 minutes away from him. There are restaurants and the interstate close by which makes it really convenient. The lady who checked us in was pleasant and had us checked in quickly. The room was clean, the bed was comfy, the property was clean and taken care of. I will definitely be back.

We enjoyed the stay

Great service on arrival. We enjoyed breakfast. Clean room with a comfortable bed. Would definitely recommend this hotel! Thanks

The staff at the hotel was amazing. Super friendly, answered the phone, had the crib waiting for us when we arrived at 11pm. But gross... the hotel room smelled like your grandmas stale cigarettes, the shower soap holder wasn't clean, the hotel room floors were disgusting.... it was convenient for our timing getting in and leaving but with a kiddo, and the cost... it was below sub-par