Overall Ratings & Reviews Holiday Inn & Suites WILLIAMSBURG-HISTORIC GATEWAY by IHG, an IHG Hotel

We went to the ice cold indoor pool on our first night. I hung up my daughter’s bathing suit on the back of the bathroom door to dry. We spent the following day at Busch Gardens. Upon returning to our room, it was evident that housekeeping had been in our room, and half of my daughter’s bathing suit was no longer on the hook in the bathroom. It was no longer in the room at all. It could be that housekeeping knocked it off the hook and mixed it up with the towels, but either way, it was missing after housekeeping was in the room. I engaged the front desk attendant and she first treated it like lost and found, then after a long drawn out way of not believing that housekeeping had taken my daughter’s bathing suit, said that she would talk to the housekeeping manager and call me after doing so, which she never did. When checking out the following morning, I asked if housekeeping had turned in my daughter’s bathing suit that they had taken out of my room the day before, and her response was “if you didn’t see housekeeping take the bathing suit with your own eyes, then it didn’t happen.” Basically both attendants, instead of trying to find out how my daughter’s bathing suit disappeared from our room, they both just called me a liar.

The staff was friendly the bed was comfortable the room was nice only thing we had a issue with is the TV worked some of the time and the AC unit had issues but other then that it was nice

Could not get a good night’s sleep either night. The guests above us had small children up and running most of the night. I don’t understand how parents allow their young ones to stay up late and act rudely without consideration for other guests.

Very professional and kind

Everything it was great, but the only thing that I don’t like it it’s don’t include breakfast. You have to pay for separate otherwise everything is perfect.

Check in was very quick and the room was clean, spacious, and comfortable. I felt very safe.

Great location and nice clean hotel. Will return!

Great experience

This was one of THE BEST hotels ive stayed at in Williamsburg and we are bush garden pass members and always are staying in williamsburg. 14 miles from bush garden and water country plenty to do eat and see. So many tours near by. And the bartender Kerri. Freaking Amazing.

Property was very nice very clean great value. Only down side found the pool to be really cold for an indoor pool. Kids didn’t mind adults all didn’t want to get in.

The facility and grounds were well maintained and centrally located. The staff was helpful. Very comfortable beds. Enjoyed our stay.

This time I got a larger suite room. Very nice! Highly recommend.

Fantastic location, 3 minutes from Colonial Williamsburg, close to restaurants, shopping, even a 7-11 across the street. Staff was pleasant & helpful. Rooms were updated, clean & comfortable.

We have stayed at a lot of hotels. This one was clean!! We went swimming in the indoor pool! A nice gym was available. As well as a bar and dining option. The staff was super friendly and helped me pick out a local pizza place! We will definitely stay here again when we are in the area!!!

This is a good location close to everything. Easy to get in and out. Good parking. The facility is a little dated. The lounge never opened at time scheduled. The pool was nice for the kids. This is the third time I have stayed here.

Nice stay, comfy beds, close to amenities & good staff.

Clean, updated rooms

Staff was attentive and kind especially Marian at the front desk and Kerri in the dining area. The room was clean and large enough for a family of 5. The pool area was amazing and outdoor hang out spot. The food was decent and kids eat free mostly. Overall great experience and will stay again.

Overall nice clean hotel

Overcharging my credit card