This is a beautiful resort with wonderful accomodations. The staff is outstanding as well.

it was awesome, would go back!

Great

Outstanding stay. Our condo was fantastic. Restaurant staff and bar staff are amazing. Thank you guys for making it a perfect birthday week for my wife. Highly recommend

The property was Beautiful and clean, but you can’t hardly breathe with that smell and you can’t sit out on the beach due to the smelly seaweed. When we arrived we were not greeted properly and our room wasn’t ready. No info about the services or phone extension for kitchen was given . But we enjoyed ourselves regardless.

The place was beautiful, very modern and i love our condo. The designs and landscaping was beautiful and all the personnel were very nice. However, I had a very bad experience with mosquitoes. It was so bad ( day and night) they were out there all the time ready to bite the crap out of you. Unfortunately, I have an allergy with bugs bite and the skin swell. We also have a problem with the decaying odor of the sargassum algae. The rotten smell or sulfur odor that was all over the resort.and in our rooms. I am sorry, I know this is an environmental issue but it's so awful that made our stay very uncomfortable. With regards to the foods served in the restaurant, the breakfast was great, the drinks but the dinner was lacking or inadequate. We ordered pasta for our last night dinner, there were no garlic bread nor side salad that were served and the price was a little bit too high. The pictured posted on this survey was no where near the condition of the beach shore when we were there. This is a misrepresentation of the current condition of the resort. I am sorry, I am just being honest.

The staff was very welcoming the receptionist at check in was very helpful. Restaurant food was great and the two waitresses and the bartenders was friendly and attentive. Thank you will definitely be coming back

They were great. Helped us with any question even found me laundry detergent. Breakfast was good. We were able to order the night before so we could eat right at 7am when they oepned in the day we left. We arrived several hours early and were able to access our unit within 20 minutes of arrival. The only complaint was the unit was missing blinds on a back window and on the front door. The front door was tinted but at night with the light on, everyone could see in.

Appreciated the hospitality and being able to rent a golf cart easily. We were greeted with drinks upon arrival and shown around the premises.

Enjoyed

I liked where my room was located. Loved the pool. I didn't like the issues with my room. Icemaker broken, patio furniture was broken. Didn't like the see thru front door glass. 😕

I was blown away by their responsiveness. Nelson helped book our transfers from BZE to San Pedro as well l as an excursion before arriving. If you're considering if you should pay the transfer, let me tell you it's worth it. I was able to pay everything ahead of time and was sent instructions on how to proceed when I landed. A driver was waiting for us in San Pedro that took us to the pier where their speed boat was waiting. Jafa handled our luggage like a pro and we only had to worry about getting on the boat . A quick 10 minutes later we arrived to Las Terrazas where we were welcomed with rum punch and cooling towel. Again Jafa took our bags up to the 3rd floor so I could focus on a quick tour of the amenities and detailed instructions for our excursion the next day. That night we had dinner on site. We met Stewart/Peter the best bartender that makes the best Piña Coladas. Steve the restaurant manager who went above and beyond to help us try to figure out how to get us some breakfast before leaving on the excursion and helped my sisters surprise me with a spa day. I received the most amazing massage from Sarah that was when I truly started relaxing. Most of the staff did everything in their power to ensure our stay was enjoyable. The only cons were out of their control. Like the smell from the tons of sea weed that accumulated on shore, some of the fixtures inside the unit are oxidized due to sea breeze and all the mosquitos even though they burned repellant.

The location and easy access. The only problem was the amount.of sargassum

Very nice resort, the staff were extremely helpful and nice. Our room was amazing.

It was the worst place I’ve stayed in 51 years of life. Ants all over every floor as soon as we entered the “just cleaned” rooms. Rooms flooded each night from windows and doors. Roof top Bar broken not useable. Pre paid beach dinner not available beach was too covered with Seaweed. Everything was dirty old even caution tape on steps

I did not like the food at the hotel restaurant. The ocean was full of sargassum (algae) which produced a pungent egg-like odor. The hotel did not do a good job of removing the sargassum which made it impossible to enjoy the beach. The room had a roach. We had to ask for towels and wash cloths two days in a row. We had to ask for toilet paper. Typically these things are replenished when the room is cleaned. And it didn’t appear that the hotel did anything to deter mosquitos. As soon as we opened our door, we. Were met with a plethora of mosquitos.

Beautiful boutique resort. Rooms are enormous. Loved the vibe. Food was delicious. Staff was extremely kind. Just not a fan of the beach

We had a lovely stay at the resort. The staff is very attentive, the grounds are immaculate. There were problems with sargasso while we were there, but the staff does a great job keeping up with it. We saw a coatimundi while there! The staff arranged a day out with a boat and we had a blast seeing the reefs with Jason. Steve was awesome and super kind to my daughter who is gluten free.I will definitely be back.

On arrival to the property we were greeted at the front, our bags were grabbed and we were welcomed with a cocktails and five minute massage. We had a “luxury penthouse” though the rooms were nice we had minor issues with the shower not working, they solved the issue by the next morning. We had our own balcony plunge pool which was a nice touch. Pool was very enjoyable, staff constantly checking if you need food or drinks, and will deliver directly to you. We had an issue with our first golf cart rental and was corrected by the morning. (Town is decently far from the hotel definitely recommend the golf cart). The food and drinks we had on property were good. We chose this property due to their so called “special rake” for the Sargassum and were disappointed when we saw the beach and water. They did offer free amenities like clear bottom kayaks and a sail boat ride, however the current was too difficult to do those activities in. Staff was accommodating with providing laundry soap as we just spent a few days in the jungle and desperately needed to wash our clothes, which we had a washer and drier in our room. 15-20 minutes from secret beach which was a welcomed change with crystal clear water. We do wish we were able to stay at least another day here as the property was beautiful and would’ve liked to attend one of their happy hours or rooftop seafood boils.

The pool and restaurant facilities were excellent. The room was spacious and immaculate. They only issue was the beach was not accessible due to the amount of sea grass that washed up on shore. This issue was not limited to this resort. ALL of the resorts on the east side of the island had this issue. The pictures of the resort show a pristine beach and I'm sure depending on the season that is the case. We were told that the sea grass was worse than most years. It gives off a terrible odor as it ferments in the warm humid climate. We did rent a golf cart (necessary) and traveled to the other side of the island. Those beaches were gorgeous and a lot of fun. We would definitely return.