Was disappointed to find out long after booking that a "security deposit" was required. Had to comb through the listing because it's so well hidden - these things need to be way more prominent. Staff were friendly but a stupid policy of having to "hand write" my details on check-in was just annoying. Was rudely awoken by noisy people in the hallways at 1.30am then kept awake by metallic crashes and clangs from outside like trolleys or cages being moved around. Room was clean and had a nice shower/bathroom but the twin room I was in was clearly a double that had had an extra single bed put in and moves over, so there was a random plug socket and light switch in the middle of the headboard. All in all, very unimpressed

Located close to high street, tube station and bus station. Staffs are friendly and reachable 24/7. Great place to stay

Overall, a clean and spacious room for 4 people. Television was not in the most ideal place for viewing for everybody, but that would be my only criticism. Shower was hot and powerful, room was serviced daily, and the location was very quiet and ideal for local amenities and travel into London.

They have free parking, however you can’t get any space if you are late, even has street parking, but only free until 8:30am. The staff is helpful, room is clean. I thought they turned heat on before I arrived, so it was so warm, but it has musty smell, although they have air fresheners. Overall, it’s cheaper and convenient.

Located close to centre of Ilford 10 mins from Underground. Staff always helpful + friendly. Although room sway from main reception has own entrance with keys. Very clean.

I was upgraded for specific bigger room but was placed in the a smaller room

Good and clean

The light above the bed not working, the television also not working due to damaged aerial connections. I reported on the 1st day and when I returned in the evening the light had been repaired but the television still not working for the duration of my stay.

Was moved to a different hotel. Door barely opened shower didnt work.

Then we arrived,i paid all deposits showed my id and after all that the guy in reception told us he have no rooms for us and send us to different hotel Park Hotel.We went there and find out there's no parking space.Then we decided to come back to same hotel and asked for our room.Again we heard apologises but there is no rooms left.I asked them why you taking bookings, when you haven't got enough rooms.Again apologies and after that he send us to some kind of places like shelter style.We stayed there,because we had no there to go and was every tired. We will raise the complaint to have the refund paid back.Very bad service never come back to this place.Not satisfied at all.

Basic but clean hotel friendly staff good parking

Great service as usual. Everything I need from this hotel it provided. Parking, close the the ilford station. Not expensive.

Parking was good and easy to park.

Very helpful, good location for accessing the Elizabeth line, clean rooms, reasonably priced and parking..

Room was clean and parking was ok. Able to get to work comfortably.

Won’t be staying again

Mattress's was so bed that can’t sleep and floor carpet was not walkable, they use Clorox that I can smell soon walk it the room.

I do not have a car and do not want to answer this question.

Everything gone good except the behaviour of the reception staff present on 05th Dec is not a Welcoming one, that's why it losses a star

Had to be ther worst stay I’ve ever had there, uncomfortable bed, unclean sheets, very noisy room, cold shower and even the sink leaked when I was shaving causing wet socks before work, what a joke!