The reception staff were brilliant. Very happy and helpful. Thank you

This hotel was dirty poo in toilet scum on taps unfriendly staff, lots of migrants walking around with takeaway cartons and lounging in reception, felt very intimidated and uncomfortable my friends anxiety hit the roof as we felt very unsafe, checked straight back out and booked another hotel

Horrible place, very dirty , rented to homeless people, nasty overall- good location. I will never go back

I had an issue with the room and the manager was very kind and polite. The staff are polite

Stay here all the time, great price, clean, good location for travel and great food and shopping all near by.

Great cheap hotel, great location, near restaurants, shops and bars and near station into London… Don’t expect top of the range, but clean head down this is the place.

Very nice hotel, all basics included, but wifi signal could be more stable

I stayed in room 27 for the first two days then moved to room 24. I told the reception staff that there was a insect infestation problem in the shower unit of room 27 on 5/10/22 before I left for the day. When I returned I was told the unit had been sprayed and the electrical socket which was not working had also been repaired. I again reported there were insects in the shower and a receptionist took a not very clear video of the creature. For my last night at the hotel I was in room 24 there was no issue with that room that I found.

Incredibly rude staff. 4 payments taken for 2 nights. Ignored by staff at breakfast - not sure they understood us or other guests. All hot food cold including bacon which was fried thin deli ham! Smallest room I have ever stayed in. Parking used by staff, no room for residents. Decor needs more than a refresh. Not what expected from Best Western.

Checked in, reception area dirty, my room was in seperate building across the road. When i found my room (At basement level) there was barely any natyral daylight, it was terribly dates, and my neighbours were smoking weed with their door open. I reported this to the hotel and told them.i wakted to check out, i had checked in 5 minutes earlier. They offered me another room but i dodnt feel.comfortable staying. The room wasnt used at all. They refused a refund! Stating as i had checked in they dodnt have to refund me. Shambolic, horrible area, dirty. Do not stay!!!

I am totally disappointed with the service given in this place. Its the worst I have ever received. Paid over £110 arrived at 9pm for 1 night stay and was told if I don't pay a deposit I can't stay. Room was so small they told me that's all the have. I challenged it and said thats not what I paid for. The change it to another and I just got fed up can't be asked . Next day can u do my refund. It will come in 3 days. Till now my refund is not back. Its pending on my credit card as they won't claim it nor refund it. Its a total shamble never again. I want a refund back and my deposit back

Not value for money even!

I booked standard doubleroom on expedia but i was given a small double room and after complaining i was told that i booked small room and i even showed them my booking details but lady at reception called ‘Anna’ just shrugged her shoulders, they gave us bit better room after complaining but it was very hot day and room was boiling and I requested a fan and i was told that they do have fans available and they will send it to our room after few hours of waiting and sitting in hot room i went to reception just tofind out that they don’t have any fans left, i had to go out to buy 1 for myself, awful customer service and not helpful staff

I liked the quiet area. I disliked the breakfast, and there were no fans or ac

not gotten the room I booked to small and noisy walls thin

Not the best, was okay to just sleep but the lock on my door didn’t always lock and the shower was permanently stuck on being really hot

Should not be a best western

It’s a nice hotel

Clean, comfortable, lots of places to eat from in the area. A short walk to train station, easy access to London centre

It was Ok, but the room quality wasn't 4 stars