The property was suitable

I called “hotels.com” in a hurry as my plane from JFK, was going to miss the connection in ATL. Reserved and paid in full no refundable the room. Called the hotel, told the front desk I may be arriving 2,3 hours from when I reserved, so around 1-2am. As it happened I was able to make my connection, but a couple sitting next to me in the plane was stuck in ATL. for the night. I offered my room, called the front desk but was told they couldn’t change the guests, and I had to call Hotels.com to do so. I had a virtual conversation with a rep from Hotels.com, Le Tam Lien, who after 1-2 hr trying to resolved said they could not change the guest because I was a “no-show”. So you guys are not able to resolve little issues, but are happy to take my money. I will NEVER go to your site again to book anything. And as far as I’m concerned Waldorf Astoria Hotel in Buckhead ATL, hasn’t the slightest idea of what courtesy and welcome is, after I had spoken to them and explained I would be arriving very late. I won’t write here the words that come to mind. Sincerely.

Absolutely amazing hotel and the staff are beyond amazing.

One of my favorite hotel experiences! Every single hotel team member made me feel special and felt like home. The rooms felt so luxurious and comfy. Absolutely going to be back.

Property isn’t properly clean, housekeeping is nasty. This is not a 5 star stay. I can receive better service down the street. The furniture is run down cracks in the bathroom floor. Mildew in the carpet.

Great experience. Professional and friendly staff.

Enjoyed it!

Great hotel lovely staff

Being in many 5 star hotels I was arriving to this hotel with great expectation. Unfortunately my impression lasted only one night. 1. Despite being a guest in the hotel the restaurant manager was very rude, ignore us to allocate us on a table for them later tell us that we will have to wait 90 min. After complaining to the front desk we received a call that they will put us on a table. Trying to catch up. Which I decline and decided to go to an outside restaurant. 2. State that they have car services Ina 2 mile diameter. Because we could not have breakfast we decided to go to have breakfast Ina close by restaurant. Ask for the transportation service. They put us on an u er that ask us to pay. When we refuse the u er driver hd to go to the hotel to request payment. The hotel had to fix the problem and pay for it. Again catching up from mistakes. 3. Went to the swimming pool and no place to sit. Very limited chairs or anything. Then the elevator stop working and we could not get out of the swimming pool and they had to call service to guide us on a different path to leave the area. 4. We had a spa. Person doing the massage arrive late. More importantly I pay 1 hr and only got 45 min. Furthermore for this hotel we do not expect to get pressure to buy any product the spa and there was clear pressure to do. The team try to make it up for all this in other ways. But for the room I had I do not need those things I expect good service and comfort which we did not get. Overall bad

Everything was wonderful Great staff great Hotel

Every act of hospitality was spot on.

I liked everything about the hotel and staff were exceptional

Good

I really enjoyed my stay. Everyone was so courteous and welcoming. It was very clean and I'll definitely be back.

It was very nice

Great place. Highly recommended

Superb in every way.

BEAUTIFUL EXPERIENCE!!! WE WILL BE BACK

My daughter and I booked a one night stay at this amazing hotel and it was absolutely beautiful and the staff were all so friendly and welcoming. Unfortunately, we had to leave early due to a family member passing away and they were so kind and understanding and Jermaine who works in Valet was absolutely wonderful and so sweet. His kindness touched my heart. I highly recommend the Waldorf Astoria Buckhead.

Our stay started with friendly staff welcoming us in a beautiful setting. The bar did not disappoint, nor the quality of the room. It was huge and the balconies were a nice touch. I wish we had just decided to stay there the whole time as our second hotel could not live up to this stay. Thank you!