Overall Ratings & Reviews SpringHill Suites Shreveport-Bossier City/Louisiana Downs

I booked the room for my family thinking the pool was up and running little did I know the pool and half the hotel was being remodeled. I couldn’t cancel the reservation because I booked through Expedia tried calling Expedia but could never get anyone. I book the two queen suite with double sofa bed no sofa bed was Available.

The hotel is in the middle of remodeling which came with water being shutoff, a lot of noise throughout the day, out of order lobby bathroom, and hot common areas.

Loved that it was so close to the racetrack

Flight had gotten cancelled so we decided to stay by the track. Easy walk.

The staff were very friendly. Unfortunately, the hotel is undergoing a renovation, and one of the elevators was not working. The entire second floor hallway had zero air conditioning, and it felt even more hot than it was outside. Our room had a strange smell, and the carpet was wet. I later realized it was that wet Mildew wet carpet smell. The air conditioner could not keep up with the humidity in the room because of the wet carpet so it was very uncomfortable trying to sleep.

Excellent

Like the area around Louisiana Downs.

Friendly and clean

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Staff at the front desk are very courteous and professional! They made the stay. The renovations were not an issue. The room divider/glass were dirty and had something splattered on them. Other than that it was great!

Everything was perfect

Gary at the front desk was inviting, friendly & genuinely seemed to care.

honestly should not be charged a penny for staying here, extremely noisy got woken up at 6 am by employees on the first floor smoking and hooping and hollering and laughing on the first floor. the bed was hard as a rock the heat/ac would not work and the building was dirty due to so many renovations going on.

The staff were very friendly and exceptional. I can only speak for our room, but it was not the cleanest. Noticed stains on the carpet and sofa. But it was not too bad. The breakfast was very good and lot of options. Overall experience was nice.

Okay place to stay! There was a lot of noise, tv internet didn’t work and not a lot of enmities in the room overall it would be my last option to stay again

Reserved 2 double beds. Only had a king and couch. TV was very small. One ice machine totally very far away.

Staff was super friendly and helpful. Location was convenient.

Very nice place. Front desk was super nice and made checking in a breeze

Best staff ever!

The rooms were clean and really nice! Enjoyed this visit and the front desk staff were kind and very helpful!