Pretty good place. Clean but a little tired. Bathroom had heavy leak from shower control which has clearly taken its toll on paintwork. Powerful shower. Comfy bed. No aircon which was noticeable in the 30° heat! Breakfast was poor. Sunday, half way through the session they ran out of white bread. Orange juice was diluted with water after it ran out. Shortage of plates and glasses. Poached eggs half raw on both mornings. Items missing from full English. Part of a hotel stay in the breakfast and this was disappointing to say the least. Staff all pleasant and helpful but no bread and watery orange juice along with undercooked eggs is just poor and leaves me deciding not to stay again.

Well located for the train station. Friendly staff. Room was tired, no black out curtains on the main road with lots of blue light activity on the street through the evening. No bedside lamps in working order. But fine for one night’s stay on business.

The hotel is quite dated and could do with modernisation throughout. We paid extra for a larger room with a balcony, the view of the car park was faultless. The room was baking hot when we realised there was no air conditioning, although they did supply a fan and after a few adjustments we managed to stop the rattling noise from it. The staff were friendly and helpful and it was good location for the town centre.

Excellent staff who could not be any more helpful. Room was extremely comfortable and clean and was just what I needed. The bar was inviting and comfortable too with a good selection of drinks, I will definitely visit here again

Staff very helpful and friendly. Suite Room was spacious and comfortable, though slightly dated for the price. Room lacked bathroom flannels and slippers (though robes were provided). Breakfast was good but our poached eggs were over cooked both mornings. Monty at the bar was great and made a mean Negroni. Lawrence behind the desk was amazing and her customer service skills top notch! We would recommend this hotel to anyone.

Enjoyed a 4 night stay, great location, very friendly and welcoming staff. Rooms are spacious and clean. Food and service from the onsite Samphire restaurant was great. Would return again.

Great service from very helpful staff, stayed in an economy single room, bed was fine, bathroom was very small but OK for 1 night, Wi-Fi worked perfectly. Would stay here again.

Amazing room, comfy bed. Really nice hotel and staff although food stops early

Not sure how its a 4-star. Anyway, the restaurant was really good, great food (but a bit heavy on cheese and light on mushrooms in the risotto) and wine. Special recognition for Tilly, who was very attentive. The fire alarm went off 12 times in the night, really? The room, No. 17, was way too hot, maybe that's what triggered the alarm? The heated towel rail was on full and I couldn't see how to turn it off. The bathroom extractor fan ran on for ages.

Always sparkling with cheery helpful Staff. Andra is exceptional.

The primary purpose of a hotel is to sleep away from home. Do not skimp on pillows and mattresses. Theirs were lumpy, old, worn, instituional. I would expect a higher standard in prison or Butlins. It's a relatively quick a cheap fix, please sort it out.

Much better this time, they fixed the fire alarm...... Same issue with the risotto though, too much cheese. This time I was in room 69 and it was still too hot, the curtains don't fit the window and the gaps around the door made it quite light at night. The towel rail was off and the extractor fan was better.

Upon arrival I was asked if I have a vehicle on the car park. I entered the reg in the parking eye only to be told after it’s a £9 charge because I didn’t book direct. It’s actually free parking on the street 6pm - 8am. I lost count at 7 of how many times the fire alarm went off, other guests were saying 12 times. After paying £161 for the room including breakfast I had a terrible night. Breakfast was really nice to be fair.

Great hotel in a perfect location for Chelmsford city centre.

Superb friendly service

Staff were so helpful and accomadating. I would highly recommend staying at this hotel. I would also highly recommend eating in the restaurant. Both dinner and breakfast were amazing with a touch of luxury too .

Breakfast excellent and very convenient

Really good from start to finish. Staff were all very welcoming and helpful. The room was spacious and spotless. The breakfast was lovely with a wide range of options.

Had another lovely stay. Staff are always friendly and helpful and hotel is very clean and tidy. Will definitely be back again

Room was very tired, walls really thin and noisy guests kept us awake half the night