Overall Ratings & Reviews Zerohotel

This is an amazing, cozy, and beautiful place. The views are outstanding!! The staff was very kind.

We loved this hotel. Part hotel, part B&B. The staff was so helpful & welcoming, the views amazing, the breakfast delicious. In the middle of the old quarter and easy walk to excellent food.

In the heart of one of the most picturesque areas of the city this hotel is a perfect base to explore. Easy walking to dinner and shopping. Quiet and the staff is wonderful. Thank you!

We stayed here two nights. We are Americans used to boring, run-of-the-mill hotels with no character and neutral staff who don’t like the guests. This was a lovely break from our norm. Everyone was super friendly, desirous to make our stay happy and give recommendations. The ceilings were super high in our room overlooking the bay, with a chandelier and lovely paint color. It felt like being in an early 1900’s great house. They have a gardener who comes to create gorgeous flowers and trees over 3 different terraces where you can go sit outside to eat or sip wine at sunset. The area in general is like the rest of Valparaiso with some dirt and grunge, but stepping into this hotel was like a most lovely sanctuary. Highly recommend. They lock the gate getting in and out and recognize you by face so there is no fear of random people coming off the street. This may be normal in South America but we noted it as the whole place felt and seemed very secure. They helped us get a taxi for our trip to the vineyards as well, which was nice.

Period property in a good location for exploring Valparaiso. Positives- The place has character, a very comfortable bed and decent breakfast. Negatives- There is a $20 USD charge for parking, which was only disclosed after booking. The hotel said the charge was due to limited parking spaces but there were spaces available on the street. The parking charge should be disclosed before booking, not after. - Hotel should inform guests not to put paper in the toilet as it got blocked! - The shower takes a long time to warm up and the water drains very slowly and also gets blocked. - Could be cleaner too.

Room was rather basic, no elevator but common area ver nice and beautiful garden patio

Great location, amazing views of Valpo bay and cityscape and super friendly and helpful staff. Rosa was spectacular!!

It was great! All the staff were friendly and helpful, especially Matt!

The hotel is more than perfect, nice and clean. Location is perfect, near lots of places and safe. The breakfast is excelent and a nice place to have a coffee or a wine in the afternoon.

Personalized service in a great location. Lovely outdoor space and breakfast. Room was spacious and beds were comfortable. Overall great stay. One area for improvement was the rug in our room. Stains and large pull in the rug made it appear less clean in comparison to other areas of the property.

Beautiful hotel, unassuming from the outside but beautiful and relaxing inside with tremendous views from the dining room and outdoor patio. Staff were so so helpful and incredibly friendly. Very knowledgeable and so welcoming.

Beautiful room, fantastic view, nice breakfast

Beautiful views and charming hotel.

Great neighborhood

This hotel was fantastic, the port view was wonderful and the staff couldn’t have been more helpful. In addition the breakfast was great and the outdoor seating in the garden was beautiful. The hotel was also right near incredible restaurants and great boutique shops. Highly recommend this hotel for anyone staying in Valparaiso

Hotel Zero was perfecto! We only had one night in Valparaiso and we wanted to be in the center of the artistic cultural area but close to lots of transportation to get around the area. Hotels had gorgeous gardens and sitting areas with epic views. It was intimate with fun and loveliness right outside the door. Room was pretty and very clean and also had incredible views. Highly recommend.

Overall, this is simply not a four star hotel. Service was almost non existent, rooms were dated, old and due for an update, sheets had holes or were fraying. Breakfast was inedible. I have stayed at nicer Pensions in Europe. I think Hotels.com needs to update the listing for this hotel.to no more than a two star. There is also no restaurant on site, only an honor bar.

Perfect location on Cerro Alegre

Excelente hotel, muy bien ubicado en la zona turistica del cerro Alegre en Valparaíso. Muy buena atención del personal, piezas cómodas y rico desayuno. Totalmente recomendable.

Convenient location, very nice hotel and rooms, very quiet and superb view. Access by car difficult as in most places in Valparaiso,