Overall Ratings & Reviews Residence Inn Newport News Airport

Looks well maintained, does NOT look “newly renovated “.

Customer service was fast and great. Parking was limited due to construction.

Me and my family came here to rest for the night after traveling all day on our way home. Initial walk-in very nice, however upon entering our room it smelled of smoke but we figured someone did that before however as we were waking up the smell became so bad. I am now sick from the smoke filled air that came through the vent above the bed as well as the vent directly shooting in my face in the shower. My husband couldn’t take a full shower due to the same issue. We called the front desk twice but was told there was nothing they could do since maintenance smelled nothing in the hallway. Asked for them to enter the room—no response. So as we checked out I asked the front desk to come with me to see the smell and upon opening the door the lady couldn’t even walk in it was so thick. I am now sick from the hours of smoke inhalation.

Poor quality, dusty, dirty.

Great stay

Sperm on headboard and cabinets not clean. Closet door broke. Was not resolved for 3 days.

Good enough for a five night stay. Here are quick pros/cons that come to mind: PROS beds were fine, shower was fine, hotel itself was quiet, staff was very polite and kind, location, pool. CONS breakfast during the week was not good (they bring bacon and microwave sugary waffles on the weekend only), the stove in the room is awful...took 30 minutes to boil water (and by boil, i mean a couple of little bubbles. i could've boiled the water faster with a Bic lighter), there were toenail clippings on the floor upon arrival and the beds weren't made, waking up to construction workers at 8am or earlier sucks (they're building a big apartment unit just outside the room I was in...fyi, nail guns blasting in rapid succession sounded like a bunch of paintball shooters attacking each other in my room)), AC stopped working on the last night of my stay so we slept in our sweat...I was sweating profusely the next morning while packing up and bringing everything to the car. August in VA without climate control is no joke. Fortunately I mostly dried off a few hours in to my nine hour car ride home. Despite this, would I go back if I absolutely had to...sure, I guess.

The hotel was clean and the staff was friendly. The free breakfast offered a variety of hot and cold items daily.

Good Customer Service @ 1am on arrival, bathrooms small can be cleaned a little better but overall we would return it was comfortable and quiet.

Great in all ways except no internet for 2 night stay.

The staff was very helpful and courteous

This Residence Inn has the nicest staff and a really big wonderful continental breakfast. Check in & check out was a breeze and staff was super willing to help The price is right in the budget and I went through Expedia. Traveling from NC to Newport News, VA has been the best during this Thanksgiving Holiday 2023. Choosing this fantastic hotel made the trip even more worth the while to visit relatives on a shoestring budget.

Good price for a good room

Sheets were dirty Kids running around banging on doors Mattress was worn and sunk in

I’m not typically a fan of hotels, but this place had absolutely everything you could think of …full kitchen, bedroom with door separate from the living and kitchen, a shared outdoor space, and an indoor pool. The staff was very friendly and accommodating.

How clean and nice the rooms were. That amazed me the most. I loved that.

Great property with a wonderful staff.

The staff was amazing we got in early from Jax Fl and they let us check in eatly.. They were so helpful and yook very good care of us

Very impressed!!! Thanks