Overall Ratings & Reviews Courtyard by Marriott Columbus West/Hilliard

Room was clean, bed was comfortable, check-in service was fast and friendly, and thebprice was one of the better rates in the area. Only issue was the water in bathroom, warm/hot water at the sink only worked when the shower ran. Not a huge problem, but could be an inconvenient issue for some. Good location in Columbus, easy in and out!

Came for OVR volleyball tournament. The bathroom didn’t have a fan so whenever someone took a shower it was moist and gross. The bath plug was broken and so was the door stopper. The shower had what appeared to be makeup all over it.

We stayed here because we went to the Arnold Classic and let me tell you, the staff were pleasant, the property was super nice and clean. It wasnt too far from downtown, so it was a great choice for us. Free parkinf with hotel stay and close to quite a bit of stores etc in the area. Would absolutely recommend and stay again!

Everyone was great

Good dining options within 5 -10 minutes. Clean. Comfortable beds. Pool was cold but the kiddos didnt care lol. No microwave in rooms.

Great location! Loved the layout of all the seating areas!

The first room smelled like dog, so the night attendant switched our room without any problem. The second room had broken curtain clips, ripped shower liners, broken outlets, and a toilet seat that needed to be tightened. Everything in the hotel is worn and dated. One elevator was broken for two days, and there appeared to be mold around the ice machine area. This hotel is just tired; I was shocked at how awful the rooms and areas other than the lobby were. The lobby is what you would expect from a Mariott; the rooms and hallways, etc. are worse than some Motel 6s and Super 8s that I've stayed in. Maybe it's because it's surrounded by an industrial park. All I know is that if my name were Marriott, I certainly wouldn't want it associated with this hotel.

Ceiling was peeling. I believe we were given a room they don’t use often. It appeared it hadn’t been cleaned for awhile.

The hotel staff was kind and professional. The hotel itself was is ok but there were noticeable leaks from the ceiling on my floor and in front of my room. At least the room was clean and the beds were comfortable.

Spacious public areas; rooms look out on an atrium as well as outdoors and there’s a very nice swimming pool we didn’t have a chance to use.

First floor rooms are set up around the hotels pool which is basically in an oversized lobby. The first floor rooms have patio doors facing the pool for quick access to the pool. If your staying in the hotel with kids, or just plan on swimming yourself, request a first floor room.

Great overall experience

We stayed one night in November arrived around 11:00 pm and was advised by the front desk clerk this was their last room. We found that the room assigned to us had water damage and appeared shotty workmanship to patch the bathroom ceiling over the bathtub caused mold and mildew. Mildew along the floor/baseboards and door frames. We advised the manager the next day and she was apologetic, but I reinstated this should not even have been assigned to a guest b/c of the mold and mildew. She was to comp our rooms through the Marriott Reward Program but have yet to see that. We have stayed at many Marriotts and never had we experienced this in the past. I have photos as well. Because it was booked through Expedia they could not refund the cost of the room $241.90. Very disaapointed and very upset that Marriott's night clerk assigned the room as such - that room should not have been open in their system until repairs and the mold/mildew issue was remedied.

I like the layout of the indoor pool as the main attraction with the rooms around it with balconies overlooking. My son definitely enjoyed it!

Staff very helpful, courteous and professional!

Paid for handicap access as my wife is disabled but was given a normal room that made it hard for her to shower and relax.

Checkin was great and front desk was very friendly and helpful. The room was clean although a bit outdated. Unfortunately it didnt have a full length mirror. But that wasnt a deal breaker. The bed was uber comfortable. Pool was a little cool for my taste but so much better than most hotel pools ive been in. I will say that there was no chlorine smell at all which made me wonder just how clean it was. The only issue i had was that when we went to check out, there was only a sign on the desk indicating that they were helping a guest and would return shortly. I waited about 10 minutes and noone ever came back. Overall, it was a good stay and i would consider staying there again.

Check in was lengthy even though I was the only customer. When I asked to get coffee, they informed me it was more than 7 hours old in the lobby. Bath tub also had multiple areas of mold.

The front desk and bar staff were phenomenal. They were very welcoming, accommodating and friendly. The barista my first night made great conversation and remembered who we were the next day (we had a lot of extended family in for a memorial). When the bar was overwhelmed with all of us the next morning, several people worked together to make sure everyone got what they needed. Even though some of the property was dated and needed some “touch ups,” I would definitely stay here again for the friendly and helpful service.

Great stay would definitely stay again