Excellent housekeeping and prompt response from maintenance staff. Reception staff was generally great. Room was pathetic with cockroach infection, fittings that were fallingbapart including a/c control. Telephones did not work or have a ceackle on the line. Maytress needed replacement. Shower was leaking and had to be fixed. awrc

Staff was courteous. Room is in poor condition. Needs maintenance, pest control, new fittings and accessories. Overall unsatisfactory. The wifi is unsecured and did not work the first two days till we complained. Lights in cupboard have exposed wiring and the light would not go off.

Location

The hotel is quite old and the breakfast with limited options and space.

Awesome experience

Good place to stay in Kalyani Nagar. Easy to get to nearby areas

Stayed here for a couple of nights on a business trip. The hotel is conveniently located close to Pune Lohegaon airport, and has lots of shops, bars and eateries in the neighbourhood, within walking distance. I used in-room dining a lot during this stay. The food was generally speaking good, but the service left a lot to be desired: for example, food was ordered for two, but cutlery was provided for only one; a request for ice took over 45 minutes to materialise; butter was kept under warm toast - with predictable results:)...and so on. The serving staff were mostly young and seemed inexperienced. Obviously, nothing was done on purpose, but it was a little exasperating. A little training here will go a long way!

Great stay

Good property to stay . Great ambience but need to improve their gym area

Hotel seems very old and not maintained. The lamp covers looked dirty and bed covers looked very old. For the amount paid, property definitely is very expensive.

I had stayed overnight and the stay was very pleasant. My daughter had joined the next day morning. Sonali at dining area was very attentive and pleasant.

Pros: Property is good, and worth the money. Cons: Staffs are bit slow, they have a list in bathroom but nothing is provided to us in it.

The bathrooms in this property are not safe for the elderly

Expensive for what its worth

Lovely restaurant across the road. Good location for Aga Khan palace and central Pune. Only negative, after staying for a full week we had paid extra for late 6pm checkout then had to hang around in the foyer for 3 hours until 9pm when we left for our flight - they insisted we pay full 1 day room fee to keep the room from 6pm to 9pm. We refused so sat in foyer. The room was empty upstairs so the hotel could've allowed us to use it but we felt a full 1 day fee on top of our already paid late checkout fee was unfair. Because of this I will stay elsewhere on my future visits to Pune, so hopefully they will see that their mean behavior has lost them revenue and they will treat future guests fairly.

This hotel is a bit tired and run down for a 4 star rated property. It's conveniently located nearby the airport and shopping areas. Staff were friendly at check in but not so efficient with check out. Overall a 3 star experience.

The buffet breakfast was adequate, but both mornings I entered the dining area the tables were mostly full with dirty dishes from the previous evening's dinner guests.

Nice location, but the rooms! No air no ventilation amazing heavy smell of mold in the room all night long that you have to breath in! And the old A.C. system makes it worse so better keeping it off. Restaurant is ok average. Internet speed is fair.

it located on center and heart of Pune city and near by IT city ..so many restaurants surrounding areas ...also get transport easily..near to airport...

Its a typical 3 to 3.5 star hotel in Pune.