9.4
Exceptional
From 32 reviews
Provided by travelers on
Cleanliness

9.6

Room Comfort

9.5

Meal

9.2

Location

9.0

Service and Facilites

9.5

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Traveler Reviews Fraser Suites Hanoi

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40
Customer reviews
D***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Staying in any Fraser in any countries always feel calming & peaceful. Utilize all the facilities in the room and outside the room give different experiences from the other hotel.
1 people find it helpful
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 39 week(s) ago
Beautiful hotel, luxurious rooms, enthusiastic reception staff
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Accommodation's Reply
20 Nov 2024
Dear N***n, Thank you for taking time to share your experience on your recent stay. We are thrilled to learn that you enjoy your comfortable stay with excellent feedback for hotel. We certainly look forward to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager
D***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
Convenient services, convenient travel to central locations
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Accommodation's Reply
18 Aug 2024
Dear D***m, Thank you for taking time to share your experience on your recent stay. We are thrilled to learn that you enjoy your stay with a kind compliment for our hotel service and convenient location. Meanwhile, we look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager
N***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 73 week(s) ago
phòng rất đẹp và tiện nghi, mọi thứ đều rất tốt. tôi sẽ quay lại đây dịp gần nhất có thể
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Viet A. V.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 78 week(s) ago
Excellence service, staff is extremely helpful. Room is clean and fully equipped. Love the design of the hotel, very modern.
1 people find it helpful
Accommodation's Reply
04 Feb 2024
Dear Viet Anh Vu, First of all, we would like to sincerely thanks for your review. We are delighted to know that your stay was great with compliment to our room, facilities and service. We look forwards to another opportunity to welcome you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager.
Jungseok C.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 117 week(s) ago
Nice hotel, even I booked the room last minute but the check in staffs was do everything quickly.
1 people find it helpful
Accommodation's Reply
04 May 2023
Dear Mr Chae, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with good compliment for our nice property and the staff who handled your check in quickly. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.
vu dang k.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 136 week(s) ago
Trải nghiệm tốt ở nơi đây, cơ sở vật chất mới, đầy đủ tiện nghi, nhân viên phục vụ thân thiện, sẽ tiếp tục sử dụng dịch vụ
1 people find it helpful
Accommodation's Reply
27 Dec 2022
Hello Dang Khoa, Thank you for taking the time to share with us your wonderful experience at Fraser Suites Hanoi. We are very pleased to receive your very positive feedback. Your praise for us, especially the friendly service staff, is the motivation for Fraser Suites Hanoi staff to continue to strive to bring the perfect experience to all customers. We are always ready to welcome you back, to enjoy more memorable moments at Fraser Suites Hanoi. Best regards, Thanh Nguyen Accommodation management
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Tang N. T. A.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 330 week(s) ago
I love the marble and wooden floor. The location is fantastic. It is very convenient to get to town.
2 people find it helpful
NGUYEN T. T. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 357 week(s) ago
All of the staff at the hotel are great, large rooms, fully equipped, from the kitchen to the dining table and the bed is very clean. From the receptionists to the security guards, even the staff of the dining area are very polite, very professional. The residential area is beautiful and quiet, very airy and secure, and there is Hightland and supermarket in front of the store, too convenient.
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1 people find it helpful
Truong H. P. T.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 389 week(s) ago
Excellent, but my room is located on the B floor to travel a bit far
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1 people find it helpful
Tan J. Y. J.
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
9.4
/10
Reviewed 399 week(s) ago
I booked a standard room one day before I check-in but received a complimentary upgrade to 2 bedroom suite upon check-in. The services was good and everyone served with a smile.
1 people find it helpful
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