Overall Ratings & Reviews Embassy Suites by Hilton Charleston Historic District

Very dates, musty, seems dirty and under construction.

Great location. I understand the building is old and don’t expect everything to be updated but so much could be done to make the common areas more inviting. Just replacing the old, discolored carpet in the walkways and putting a few pieces of furniture in the atrium would help a lot. The breakfast and bar areas are very cramped and it seems the atrium could be better used to help in that area. Speaking of the bar, the reception snacks were very disappointing. The room was fine. Furniture was obviously very old and scratched but did its job. We couldn’t figure out how to get consistent hot water in the shower so maybe updating the plumbing would help with that. All of the staff that we encountered were very friendly and helpful. It was our mistake that we forgot to pack our Bluetooth speaker when we left. We tried calling several times to see if we could get them to ship it to us, but can’t even get thru to housekeeping. Calls go straight to voicemail and cut off before you can leave a message.

This is a cool building, in a fantastic area of downtown Charleston. Very walkable. They had a great complimentary breakfast, and a free happy hour reception. The property is a little dated and could use a refresh, but it was clean and I'd stay here again.

Pool was closed as well as fitness center. Hotel great location just needed updates

Updating is needed.

Shower needs attention

PROs: Great location. Breakfast is a typical Embassy Suites buffet... very good, Complementary Happy hour is nice, Room layout is good, Shower had great water pressure, A/C blew like a hurricane. CONs: A little run down and in disrepair. Our shower rod was falling off the wall. The carpet looked like it was the original (1840). Not a great value... I paid $411/night (all in) and you've expect a lot more for that price.

This property is in desperate need of updating/renovating. There was construction being performed on the outside of the building and we were not told about it prior to booking. Just beware the hotel is extremely old and has not been updated. The bathrooms have cracked and dirty grout, peeling paint on doors, dirty/stained carpet and creaky floors that had to have bothered our neighbors below us. The staff offered to move us to another room, but the only difference was it had taller ceilings. It was nice of them to try and make it better. There are plenty of great hotels to choose from downtown. I would steer clear of this one until it has undergone a renovation.

Good location and staff was great. Very friendly! I thought the hotel itself needs refreshing. Felt drab and musty. Wall paper in our bath was coming off the wall, rusty drip lines in shower , no window in the room which is a little claustrophobic and at least in my home state a fire hazard. Room was a comfortable temperature but I had to sleep on the couch the last night as the mattress was too soft for my back.

Slow check in because room not ready. Hotel under construction, resulting in a complete lack of the outdoor patio space, which is one of the reasons we selected this hotel. The rooms have also gotten very rundown even beyond what they were and past years. The couch was broken, wallpaper peeling off of walls, rusted chrome fixtures, uncomfortable beds and pillows, and stains on the furniture. Badly in need of upgrade.

Had to request a room change. Original room was dirty and AC was barely working. Staff was great and the omelettes were fantastic

The bed is comfortable, the rooms are large, but could use updating.

Great location, fabulous staff!

They have complimentary happy hour daily which was awesome!!

Was just bought out and Is being renovated

Our toilet wouldn’t flush correctly & our air wasn’t working well till early morning!

Location was great, breakfast excellent. Lobby area very comfortable.

Customer service here is wonderful and the location is perfect

Property was a bit beaten down and a little shabby

The hotel needs renovation. The furniture in our room was scarred and some broken tub didn’t drain.