Room was clean - very much a German guest hotel - staff were rude and unhelpful would definately not stay again or recommend.

Air conditioning didn’t work very well.

Ac conditioning was not working

Superior Double Room Sea View - 10/10. Great size. Lovely and clean. Very nice decor. Heard hardly any noise. Bathroom - 10/10. Nice, clean ‘open-plan’ bathroom. Great shower. Great towels. Very nice toiletries. Bed - 10/10. Lovely bed and pillows. Some fantastic nights’ sleep. WiFi - 10/10. No issues. Pool Area - 10/10. Lovely size pool, but very cold. The area around the pool was great. Very clean, quiet and plenty of loungers. Gym - 10/10. Good size, with very new and decent equipment. Spa - 8/10. No treatments, but used the jacuzzi/pools. Not that exciting though. Breakfast/Dinner - 10/10. Stayed half-board. Very impressed. Decent variety and all of good quality. Could possibly improve on the heat of some of the dishes. Staff - 10/10. Superb. All staff were professional and polite. Hotel - 10/10. Great location for a 4 night stay. The hotel and the grounds very very clean and nicely decorated. It’s right next to the beach and the area itself is very nice for a walk. The A2 bus to and from the airport, as well as the 25 to Palma stop just outside (turn right outside of the front of the hotel). Guests appeared to be 90% German, as did the surrounding area. Turning right at the beach is quieter with less going on. Turn left and you’ll soon encounter the German bars and stag/hen dos. No issues though and if we’re ever back in Palma, we’ll probably return here.

Beautiful, clean room with a huge balcony. The breakfast has a wide variety of delicious dishes.

Good location

The staff were very kind and knowledgeable. Thank you so much to the front desk staff for making us feel welcome!

Fantastic breakfast.Great staff. Great location. Unfortunately we chose single beds in the three rooms however the hotel decided otherwise... Tried to charge more money to upgrade.

Dont trust desk staff. They tell you things that are smoke and mirrors. One cook honest and one doing things against policy. Much more. Overpriced on everything. Small rooms too.

Excellent hotel highly recommend

Very clean, nice staff, sea view was worth the extra money. Breakfast could use a few items more. Low water pressure on top floor. Would stay again.

Very good service compared to playa de Palma next door where we stayed last year despite a lower star rating

We had a great arrival reception from Cristina and Pedro. All staff were lovely Breakfast really good selection Great shower Comfy beds Pool was lovely Beach across a party pedestrian road Soul restaurant attached to hotel was probably best food Would recommend this hotel and would go back again.

The hotel was very clean and staff very helpful and friendly. Breakfast was very good with a great selection. However we were disappointed with the entertainment as it ended very early, we came down at 9.30pm and it stopped at 10pm. Also you couldn't control the air conditioning it was put at a set point so couldn't be made cooler. The city centre was 15 minutes away, you can catch the bus just outside the hotel for 2 euros.

Great location and very safe!

The hotel staff are wonderful, so friendly and can do attitude. My room was very small. I chose the "half board" meal option and the food options were buffet style and all were delicious, if a bit bland - bring your own spices.

Excellent service, friendly and very helpful staff, good live music in the evenings, good set of activities during the day. Breakfast and dinner buffets offers great variety and excellent quality and service.

They offered us an upgrade for an extra 35 euros for a bigger room because our room wasn't ready, I hate this sales taxtic! Your tired from traveling and just want ro get to your room. We upgraded. Save your money on an ocean view!!!! They did not tell us you would be in the front row of a Concert until 1 in the morning. And bedore you ask " why sis you ask for a differnt room? Packing all our stuff up is not an option. Sure the place was nice and we were fair with those questions on the review. And will say the front dexk folks weee Excellent. However. They ahould always be helpful regardless of where you stay. We stayed at a far less expensive hotel the next night and they were just as friendly! For 400 Euros a night you should get a QUIET ROOM and a coffee pot should be supplied as well. I should of asked for a discount for all the noise. BOTTOM LINE Save your money and stay somewhere else.

We visited the hotel for our 50th wedding anniversary and on arrival we where met at reception by a young lady called Christa who went above an beyond the call of duty to make our stay at the hotel as memorable as possible which it was. Overall the staff where very friendly and attentive and little gits of proceco and flower in the room was a nice touch. Only slight issue was that due to bookings we could not keep our room on until we left at night and had to use the Spa showers to freshen up before leaving which was not ideal and would suggest the hotel initiates a courtesy room policy which would enhance the hotels overall excellent facilities

The hotel was more beautiful than imagined! Everything was perfection, the staff, bars, restaurants and amenities were the best I've experienced! I need to go back, enjoyed it so much!