Overall Ratings & Reviews The Westin Dubai Mina Seyahi Beach Resort & Marina

Beautiful hotel. Lovely, big hotel rooms. Limited selection of kids food in minas kitchen and very slow drink service. Pool areas very busy and crowded

Generally good but quite expensive for the overall offering.

Everything was literally a dream. Can’t wait to go back… Stay here ;)

This was our 5th or 6th visit to The Westin and will be our last. It has gone downhill in the past 2 years. Right from

A brilliant experience staying at the Westin. Ticked every box for a family with a 6 & 8 year old. Highly recommend.

My daughter and I had dinner at their restaurant and we both got very sick. We brought it to their attention and they did not take any action which was very disappointing

Fantastic

Excellent experience!

All good. The only challenge was that at peak breakfast time it was difficult to get a coffee to table, so maybe need to work out a way to make coffee delivery quicker

We have been staying here for years. It’s an excellent resort, staff are very helpful, rooms large, beds very comfortable, food is excellent, beach and pool lovely. Can’t wait to go back. Thank you

Last year, The Westin Mina Seyahi provided a faultless experience with impeccable service and a family-friendly atmosphere. However, this year’s visit was deeply disappointing, with a noticeable decline in service and standards. Management has shifted focus to a business and influencer clientele, leaving families feeling sidelined. For example, children under 12 are now barred from some restaurants we enjoyed last year, which greatly impacted our experience. Service quality has deteriorated significantly. Staff who previously engaged warmly with children were indifferent this time, and basic service standards were lacking. On several occasions, starters were cleared with the cutlery, but no replacements were provided for the mains, leaving us to request or fetch cutlery ourselves. Staff rarely checked on us to ask if we needed drinks or if everything was satisfactory, unlike last year when they were proactive and attentive. Language barriers further complicated interactions, as the staff’s level of English was noticeably poor. The only positives were the hotel’s location and cleanliness, which remain excellent. However, the drastic decline in service and the shift away from catering to families make it hard for us to consider returning. While we understand the desire to appeal to a new clientele, many families visit to escape the business world, not to feel excluded by it. We hope management reconsiders their direction and works to restore the high standards.

Very nice hotel! Breakfast is a must at this place! Rooms are big and clean. Ask for Hassan the doorman outside. Honest guy and can help you with recommendations.

Great options for food and drink, multiple restaurants

My family and I have been coming here for over 12 years and after a 4 year break we were looking forward to come back. The facilities were brilliant as always, the pools, gym and restaurant options. We found the new rooms spacious, the bed was a bit hard, but that's personal. It was lovely to see the same staff we have met over years still there and being promoted (lovely to see Kevin at Kids Club). However, I would say the experience we were so looking forward to was dampened, as more package holidays were being offered and appeared to put the staff on edge. Every time I went to the Westin Gym it was an inquisition by 5 people looking at me who I was, where I was staying and why I didn't have my key, I do understand why but it still made a real resident feel uncomfortable and not welcome, so I would always go to Club Mina, the staff were more welcoming. All the food staff at Mina's and the pool staff again were so on edge at making sure people signed the bill (again understandable but not as intense as previously). Busola and Fish, the food as usual was amazing but hampered with the long conversation about 'are you on a package', 'this is included, this is not included'. It was an experience we were not used to in this resort, it just added a bit of exhaustion and changed our expected experience. Would we go back to the new atmosphere? Not sure.

We really enjoyed our stay. Staff we’re exceptional… nothing was too much trouble. Only slight down marks would be that the waterpark isnt really a waterpark, it’s some slides… kept our five year old entertained but our eight year old did get a bit bored with what was there quite quickly. Also, kids club facilities were good but the requirement to check in on the kids each hour seemed a bit odd.. never had that at other kids clubs and just has the potential to unsettle the kids… other than that we really loved our stay.

Everything was amazing!!

The rooms are very tired and in need of updating. Carpets stained too. Particularly given the price point of the hotel Balcony way dirty with lots of bird mess

Amazing will be back next year

Everything about the Westin is excellent. The design is unusual for Dubai, in that it isn’t a skyscraper. This gives it character. The cleanliness of the hotel is excellent as are the staff who are so helpful, polite and friendly. We had an executive room and the attention to detail given to the room and how it was cleaned and we were looked after was first class. The gentleman who looked after us was called Saw and he was fabulous. In the executive lounge we were served and greeted by Fozia, Thant and Simran. All three of these ladies were so,so friendly and really looked after us and made us feel very welcome. And finally Cedric, who looks after the adult sun bed area. What an asset he is to your company. So helpful, welcoming and caring. An absolute gentleman. He goes out of his way to make sure you want for nothing and treats everyone as a personal friend. It was a joy to see him everyday. Thank you Cedric, Saw, Fozia, Thant, Simran and all the staff at the Westin for all your hard work and attention to detail. We will definitely return again.

Grand hotel. Beautiful decor. Even better staff. Professional. Polite. Always smiling. Kind and considerate. Im talking about all the staff. From the front door, concierge and the staff in the kitchen. Probably the best hotel I’ve stayed in. Would happily stay here again.