Overall Ratings & Reviews Sumaq Machu Picchu Hotel

Excellent property and five star service!

Really nice hotel. Rooms were nice but nothing special. Overpriced given other hotels we have stayed at this trip that exceeded expectations. The food was the best part which is fully included with the huge price. Our server Ingrit was awesome. Breakfast was a Godsend we packed an to go box for 5am sunset trip to Machu Picchu and then came back for full breakfast around 9am. The ability to have the Machu Picchu bus driver drop us off right outside the hotel was huge bonus given the rain on our descent. Don’t under estimate the sound of the raging river at night. Sound was at first calming but at night was a bit overwhelming. Several loud party people on the street made it seem a bit more unsafe to have our balcony windows open or not lockable. Didn’t over shadow the most amazing visit though-overall great.

I want to extend my deepest gratitude to Ana Flores for her outstanding customer service, clear and timely communication, and dedication to ensuring everything went smoothly. Thank you as well to Jonathan Ysimura for stepping in during Ana’s absence, providing thoughtful follow-up, and promptly addressing my questions and concerns. A heartfelt thank you to the entire staff at Sumaq Machu Picchu Hotel for your exceptional hospitality and for making my mother feel so welcomed and cared for during her birthday stay. She had nothing but wonderful things to say about the experience, the service, and the warmth of the team. Words cannot express how grateful I am for the care and attention shown to my mother. It truly means the world to me. Sumaq Machu Picchu Hotel will absolutely be my top choice for any future travel, and I highly recommend it to anyone looking for a memorable and heartfelt stay. Five out of five stars—without hesitation!

Comfortable stay. Professional team. Overall, good value

Great stay. Comfortable and on balance Google value esp the half board

We had a room with River view it’s beautiful….they come to pick us from the train station it’s 7 mn walk from the hotel , we had the best massage , the best diner, the best breakfast..the peoples working there, they do anything to help you just ask 🙏we will definitely recommend and come back again .Thankyou to all . Sorry I forgot all the names 🙏

Great service, restaurant and clean room. Highly recommended to stay.

Thank you for a wonderful stay and experience with your team. Sumaq Machu Picchu understands quality and service indeed.

It’s one the best places to stay in Macho Picchu but the town is a little run down. The hotel rooms and staff are excellent. I highly recommend this hotel.

After our day, walking through Machu Picchu, this was a fantastic place to spend the night. The staff met our group at the train station, and took our luggage from us so that we can go straight to the modern wonder. we checked in when we were done seeing the amazing sites, and our bags were already in our room.

Amazing hotel . From the moment that you arrive you get greeted with a drink, luggage was picked up from the train station, rooms are spacious and bright with beautiful Mountain View’s. Breakfast is amazing , lots to choose from. Highly recommend 10/10

The best place to stay! The incredible staff made everything so wonderful. They are all so nice and professional! The hotel help us arrange a private tour of Machu Picchu and MP mountain. It was a fantastic experience.

The best experience

Excellent, very friendly and welcoming staff. Awesome location of the property. Very conveniently located 5 star property. Had some fusion food and it was interesting.

After doing el Camino Del Inka this was a great choice. Aguas calientes is a very little town. The bathroom was great with Loccitane toiletries. Very clean and comfortable.

Great pillows!

Excellent

Property is very clean and located at one end of the town so is very quiet and private. The staff are very friendly and go out of the way to make you feel comfortable. The onsite restaurant has amazing meals. Will stay here again.

Friendly staff and great service!

Everything was nice, hotel was clean and comfortable. The only thing I didn't like was that the boss or administrator did not want to lend an umbrella to our guide in that torrential rain, even though we told him that we would give him an umbrella the next day, he left and arrived at his hotel wet.