Overall Ratings & Reviews The Joule

The Joule was ok. There was a very pungent sewerage smell in our room. We were able to switch rooms. Then we were welcomed with another sewerage smell in the middle of the night that woke us up. For the money I paid....this definitely left me disappointed.

The hotel was stunning. Food was amazing and location great. Unfortunately, we have had several questionable high dollar charges made to our credit card by the property. We have made several attempts to call and speak to a manager to resolve the issues and have been told someone would have to call us back. No one has done so.

Beautiful hotel, this is my second time. Much better than the first time. Room was great. View was okay. Wanted to go on the deck but it was closed because of the season. Other than that, the food at CBD was amazing, service was amazing, cocktails were amazing, highly recommend the espresso martini.

Beautiful!!! Staff is amazing and the dining was some of the best at a hotel

I liked the lobby. Rooms were average for the price.

Great property! Perfectly located! The restaurants are great. Loved the gym Everyone was so friendly

The staff at the Joule is absolutely amazing! The facility it’s a walk through art exhibit with beauty everywhere you look! The rooms are nice, clean, and worth every penny. The restaurants in the hotel itself were delicious and convenient. The highlight for me though was the staff. They are super friendly, extremely accommodating, and show genuine interest in you and your stay. Have a question, ask the concierge. Their knowledge of local food and attractions is endless and extremely helpful if unfamiliar with the area. I highly recommend staying at this amazing establishment.

The Jewel is definitely a five star hotel to me. One of the best I’ve ever stayed in, the best service I’ve ever had, and love all the art and scenery in the area and in a hotel. I will be back to stay there again.

The hotel is beautiful and well maintained. The highlight was the front desk. Alessandra (hope I spell her name right) and her colleague were so lovely since I arrived at the hotel. They were exceptionally attentive and did more than any hotel staff would do to make me feel welcome. When I said I didn’t have anything to eat the whole day, they suggested the food and ordered it for me. If I was based in Dallas, I would hire them to work for me. Remarkable customer experience.

What an unbelievable stay. Great hotel with great customer service. Front desk wqs a pure delight with Ella and Aly. I would recommend this hotel to everyone.

Everything was fine except the mattress was not comfortable and the bill for valet parking was outrageous. I was not informed of the $65/night charge at the front desk when I checked in so I was astonished at checkout. I stay in hotels all over the world and country and have NEVER paid that much for a valet. And never will!

Staff was always helpful. Spa at Joule is excellent.

We stayed in room 509. It was awful. A very dark room, Wallpaper falling off, stains on carpet, door didn’t work properly, no fridge, had a cheap shower curtain separating the room in two parts. Laughable. I wouldn’t pay $70 to stay here a night. The staff were very accommodating..the only positive.

Great experience!

My husband and I spend 2 - 3 nights at the hotel a few times a year just to get away without getting on a plane. The hotel and its facility are beautiful, the service is excellent, and the spa is amazing — as you would expect from a luxury property of this caliber. Highly recommeded.

I got be honest. I stayed here maybe about the 4'th time. I am a big coffee man. I think for the price that You pay. Coffee should be complementary. Also there were a lot of menu items that looked good in the dinner area in the cbd.

Great hotel and amazing spa. Lobby was gorgeous and rooms were so nice and comfy. Every person working there was incredibly nice and helpful. Great coffee shop in the lobby, great restaurants attached to the hotel. If I didn’t go to bed so early I would have hit up the Midnight Rambler bar, heard it was great. Definitely recommend this hotel.

W

The staff at the front desk was amazing and everyone there was so friendly. I loved the hospitality and how attentive they were to me and my wifes needs. Will highly recommend!

The biggest problem with the low review is not the hotel itself but booking through Expedia I always seem to get the worst rooms the hotel has. My room was located directly below the gym. So absolutely no sleeping in for me.