I booked for two nights. Out thru the first day, returned, the room had not been made up. I complained at the office. Was told they were'nt supposed tomgo into anyone's room.. The most absurd excuse I could imagine. The apparently have a policy of not making up the room if guest is staying more than one night. I never heard of such a thing. They never told me at checkin that they had such a policy, nothing the walls about it, nothing in the paper work from hotels.com. How would a guest know that the room would not be made up each day? It is to their credit that they cleaned it up after I complained, but I shouldn' have needed to go through tha trauma of it.