Overall Ratings & Reviews Best Western Crater Lake Highway White City/Medford

i liked that this hotel is pet friendly and has a nice area to take your pet to the restroom. The only thing i did not like was that the bathroom had a smell in the shower

I enjoyed the stay at this hotel. The front desk lady was friendly and informative. Bed was comfortable and even though there was noise outside I still slept well.

very nice motel/hotel centrally located for access to medford & surrounding area. great breakfast

There were a few maintenance issues with one of the rooms for our group. The pool was not heated, which we thought was odd for an indoor pool.

The best thing about this hotel was the location. It was very easy to get to and from the surrounding areas. Also, the staff was nice. And the breakfast was good enough. Our daughter loves the homemade waffles. We got to the hotel at 2pm and was told not only was our room not ready, we would have to pay a fee to check in early. Wait, what? I've never had to pay a fee to check into a hotel early, especially only an hour before the actual check in time. So we had to find something to do for an hour, after driving for 5 hours. Before I had even booked the room, I called to make sure the pool and hot tub worked. I was assured it did. That was the sole reason for booking this hotel. Upon actually checking in, I was told the heater in the pool was broken. The pool was freezing and the hot tub was lukewarm. Our daughter was so disappointed. Luckily there's a new aquatic center in Medford. The room was good enough. The beds felt old and we rolled towards the middle when there was two of us. But it was clean-ish. It had flooring instead of carpet (we had a pet friendly room, so not sure if that's the norm). The 2nd night we were there, the people above us would not stop running or jumping. And then doors opening and slamming. I called the front desk around 9pm, but it didn't do any good. I think it stopped around 10-10:30 and started up again at 6am. It was the same the next night. I know that's a person problem, not a hotel problem, but still. Overall, disappointing.

Good

I want to like this hotel, but it suffers from a shoddy build. The walls are paper thin and not insulated for noise at all so you can hear everything happening in your neighbors room, or outside the building. Everything. This is an industrial area so there are work vehicles of all shapes and sizes at all hours, which would not be a problem if the building was built properly to function as a hotel. Breakfast was pretty sad as well; they always are, but this was worse.

I liked the breakfast, it was good. Plenty of things to choose from. Entrance and hallways were nicely colored and decorated. It was quiet to stay there. The check-in was ok. The person we had acted like we were bothering her. The hot tub didn't work and we said something and they said they reported it 2 weeks ago and it still isn't fixed. Dead plants by the pool.

The location was industrial, not close to airport but it was clean and the staff was excellent.

Staff is always nice and helpful. The only thing is the bathroom is a little tired looking and the sink drain was really slow. Otherwise, everything was great despite lobby construction.

This place is under construction and the despite what I was told originally it’s not just a different insurance to get into the check-in place. The elevator was not working. There was construction debris everywhere to get to the pool. You have to go outside and go all the way around to where the pool and spa. The hot tub smelt strongly of urine dog urine. If you know the scent, the pool area needed serious improvements. It looked absolutely filthy. The room itself appeared to be pretty clean, but when I pulled back the sheets, they were black spots all over them. This is a great opportunity on this road trip for me to use my sleep sack, which I’ve never felt compelled to use before, but still drag around everywhere. Otherwise I would not have felt comfortable being near that bed. I’ve took plenty of pictures. I paid early for an early check-in because I was desperate to shower and change and it was noon. Three hours before the check in time after I pay this fee I was informed about the limited continental breakfast now and they see limited they actually really mean limited not just no waffles, but there was nowhere to sit down because all the construction crew used it to sit down as well so there was absolutely nowhere to sit. So after dragging suitcase up and down three floors because the elevator was not working. And I was not told this until after check-in and no free coffee either because of all the construction again I kept being formed how beautiful it would be after.

The location is fine, and the hotel seemed in great shape. Room was comfy, but woke up with bites all over my ankles. This was on night two. Night one, I jsut slept under the comforter, and night two, I was under the sheet. this is where the issue seemed to come from. Cant say for sure, but sure seemed like bugs of some kind. When I went to check out, another customer and I waited for about 6-8 mins for someone to come to the front desk, and never say anyone. Breakfast was decent, not the best, and not the worst.

The Staff is friendly and accomodating. I found the facility very clean and well cared for. I, unfortunately, had an unpleasant experience with the bathroom sink and shower. Easily remedied, but I was only there for the night, But otherwise a 5 star experience.

I had no issues with this place at all—it was such a nice hotel. The room was very clean and comfortable, and the bed was great. There’s a nice pool and hot tub, and the TV was excellent. Overall, I had a great stay. I stayed for one night, and the breakfast in the morning was good. I would definitely stay here again.

Good

Good

Cheerful staff.

Cleanliness wasnt quite up to par from previous visits. But I'll keep going.

When speaking with staff at check in I expressed we had been on the road and very tired. Please do not give us a room near children. With in 45 minutes of being in the room a family of four were roomed next to us. Two small boys. Screaming and running. Instead of the staff telling them to be quiet. We had/ luckily were able to move to new room. Slept fine after that.

A used condom was found in our room upon arrival. It was reported and a room clean was requested. They did not pick up the condom after requesting it be taken care of. We had 2 rooms and in the second room a clean was requested after 2 nights of stay. A note was left on the bed saying they couldn't clean because there were personal items left on the bed. There was a folded blanket and a bag of dried bannanas. TERRIBLE!