Overall Ratings & Reviews La Quinta Inn & Suites by Wyndham Norfolk

Floor dirty, trash bin in the hall way, flies in the lobby, some staff not friendly

Great place to stay

Staff wasn’t chill. And the internet was trash. Not a place for gamers.

Good location

The room was very nice

The staff was awesome! The room was nice and clean! Stephanie was a joy to meet!

The property was clean and stylish. We are open now after our 3rd stay at a Laquinta as our choice of hotel chan.

the carpet was full pet hair , and the breakfast no coffe,

Rude front person

I advised that my room wasn’t as advertised on the expedia website. I was told the room I wanted was sold out. My tv also didn’t work the entire time. The manager came in and tried to fix it but it didn’t work. He advised me to contact expedia for a refund.

The hotel was very dirty, almost as if it hadn’t been cleaned prior to us arriving. The shower curtain had mold, the wallls had throw up or something on them, and random hairs found when drying myself with a “clean towel” after showering. The front desk was not helpful whatsoever, I asked for a key to our room he denied me of it but gave me new towels and a shower curtain to put up myself. Definitely won’t be staying here again.

very clean

Staff was very friendly and attentive.

I was impressed for the money. This hotel packs a punch. Location was perfect for me. It was clean and the staff was friendly.

Good value, except poor wifi

Room smelled like smoke Really bad and bed was lopsided and uncomfortable Cancelled the second day of my stay

Wifi does not work, leaking taps. Avoid the hotel forever!

The front desk staff was not the most professional. Customer service, let alone providing “good” customer service, was not an objective for them. They treated us as if we were an inconvenience. There were not enough towels upon our arrival. It was expressed that they come prepared for such instances and bring their own when they’re traveling. Considering the circumstances we were traveling under (bereavement) and the distance we’d driven (13hrs) there is NO excuse for not having towels available for a check in that identified 4 people would be in the room. Independent of the circumstances, as a PAYING guest, we should not have been denied the BASICS that come with renting a room. Not only did we have to find another means of bathing or wait until the following morning after a 13hour drive, they weren’t even apologetic and a concession wasn’t even a consideration. When we did receive towels, a few were stained and appeared unclean and when asked to swap them out, it was another expression of annoyance from the front desk staff. The cleanliness of the hotel was poor, at best. Curtains were terribly soiled and there was so much build up around the grout areas of the bathroom floor from a lack of proper cleaning I didn’t even feel comfortable removing my shoes. This was a very bad lodging experience and not what I would expect from a Wyndham property. I’m hoping to give them another chance at another location because I will NEVER return to the NORFOLK one!

We were there for 5 night. It was fine for our needs.

The rooms were relatively clean. Our room was on the fourth floor facing the street. We could hear every car and truck that drove past. The breakfast area was small but adequate. Food was good. The only thing I was uncomfortable with was the fact that there were homeless people walking in and getting food and using the bathrooms.