Overall Ratings & Reviews Hilton Garden Inn Albany/Suny Area

Was very upset that none of the amenities were available. They said it had pool and the pool’s been closed for a long period of time but yet they still have the signs up on the elevator stating a pool and spa. They never notified anyone that there was renovations going on on their website until we already were there Very disappointed with notification because I definitely would’ve not picked there. It may have possibilities after renovation, but people really should be notified and if they say they did, it definitely wasn’t on there because I would’ve never picked it.

Property was under construction. Staff were welcoming and our room was clean.

The property was under construction which was not disclosed beforehand making it very inconvenient and unsafe. There was a mess everywhere around the property. Just didn’t seem clean.

For a quick trip this hotel was perfect !

No restaurants within walking distance.

Quick and easy check in. Clean and comfortable room.

Room was spacious & clean . Staff were very friendly , courteous & professional . Restaurant had great food & good price .

Very nice and quiet

The property is getting somewhat old and run-down The charging units were barely functional

Noticed new tvs coming in. Need to replace lumpy mattresses. Business center was out of order.

The staff was very helpful and we were able to make a last minute change to our room selection!

Friendly, courteous staff. Room was very clean and comfortable. Staff was accommodating

Friendly staff

My stay was amazing and the bed was super comfortable. The Hotel looked stunning inside and outside. The breakfast was great price. One of best hotels i have stayed and i have stayed in a lot of hotels

Clean, nice staff, easy check in

Great location

I was only there couple of hrs. Left at 4:00am to catch a flight. Never tried the breakfast.

The rooms, amenities and staff were great. I just moved my son up to Albany for school and this was my first time staying up there. Whenever i go back to visit, i will always stay at this hotel. The staff there (Josh) was so welcoming and nice. We enjoyed our entire time there.

My experience at your hotel has been good overall except the little incident that happened when my girlfriend and I were at the lobby heading to get our buffet breakfast. This happened around 8 AM. I said good morning to the staff 3 staff members they all said back expect that Chinese staff lady, not only she did not say good morning back but she was giving me dirty looks for no reason. I don’t know this lady and I’m not sure I understood her behavior. This is really shocking to me, unprofessional and unfortunate.

The property was fine, not the best