Overall Ratings & Reviews Hilton Garden Inn Albany/Suny Area

The hotel was super clean and the room I had was recently updated. I had plenty of room for myself and my belongings. I was able to unpack on my first day for easy access during my stay. The bathroom had shelves! And a light right in the roomy tub/shower. There were no strange smells and the best was so comfortable, I wanted to bring it home.

i like everything

Very clean, nice staff. Construction going on at this time but did not interfere with stay, except having to enter from the back of the building.

I loved my room, very cute and clean. It had everything I needed. The bed was amazing, I will be coming back again.

Rooms were clean very nice staff. Didn't know they were renovated the hotel.

I specifically stay at this hotel because it had a restaurant and bar. Both of which were demolished and under construction. We had to enter through the back of the building, which was littered with garbage and the temporary check-in area was a disaster area, very unhappy!

The property was completely under construction. There was no access to a lobby bathroom, bar, gym or pool. The people working the front desk were rude and didn't help. There was also no parking at night because of all the construction

Staff was amazing. Room was clean. Excellent stay

Major reconstruction

The hotel was under MAJOR renovations. Services such as the gym was unavailable. Navigating through work site that doubled up as a hotel was unpleasant. The parking situation was less than ideal. When discussed with the staff, I was dismissed.

I usually stay at this location due to it being very close to my sons college. But they dont have a school discount. This time on my stay my room had mold in the bathroom shower and im allergic to mold but was only a one night stay. Check in was horrible my handicap cousin needed to use the rest room while checking in and was told their was no restroom available for regular people to utilize. Then provided a key to another room to use, i understand that its under construction and the kitchen was closed but was open for breakfast. I wish i had known before my stay that the kitchen was closed i would have made different accommodations before my visit. Staff needs customer service etiquette classes so they can learn that talking about handicap people is offensive and wrong. Other then that my stay was quiet.

Was very upset that none of the amenities were available. They said it had pool and the pool’s been closed for a long period of time but yet they still have the signs up on the elevator stating a pool and spa. They never notified anyone that there was renovations going on on their website until we already were there Very disappointed with notification because I definitely would’ve not picked there. It may have possibilities after renovation, but people really should be notified and if they say they did, it definitely wasn’t on there because I would’ve never picked it.

Property was under construction. Staff were welcoming and our room was clean.

The property was under construction which was not disclosed beforehand making it very inconvenient and unsafe. There was a mess everywhere around the property. Just didn’t seem clean.

For a quick trip this hotel was perfect !

No restaurants within walking distance.

Quick and easy check in. Clean and comfortable room.

Room was spacious & clean . Staff were very friendly , courteous & professional . Restaurant had great food & good price .

Very nice and quiet

The property is getting somewhat old and run-down The charging units were barely functional