Overall Ratings & Reviews Candlewood Suites OLATHE - KANSAS CITY AREA by IHG

Check-In was quick and easy. A big shout out to Dayla, the front desk evening manager. She was very professional and very easygoing. Made you feel important and acted like we had been friends for years.

Too noisy! Building is too close to the highway.

Nice stay, it was clean and the staff were very friendly and helpful!

Rooms were clean and comfortable, staff was very friendly and helpful.

While the facility itself could use some better quality repairs and finished, the staff was outstanding! They were consistently pleasant the entire stay! Although I didn’t use the laundry facilities, I love that they were complementary because that is extremely unusual! Also, although I didn’t use the Fitness facility, it was very small and left a lot to be desired.

Room was nice, great stay for the money.

It was clean & neat, very quiet. Front desk friendly

Extremely dirty

I'll start by saying we didn’t stay at Candlewood but rather their sister hotel Studio 6 (motel 6). Four days prior to our arrival we were bounced out of Candlewood and moved to Studio 6. They did take care of moving the reservation with the exception of taking care of the difference in prices between the two. Because we booked with Expedia we had to do it. With that said we were very happy with the Studio 6 and the ratings about the rooms and staff are about Studio 6 not Candlewood Suites.

Night staff was really friendly and helpful. Building is older and shows it. Surprised that there was no breakfast but with full kitchen and stores nearby, we managed fine. We won't choose this hotel again although it IS convenient.

Very clean room and nice front desk experience. We have been here several times and will continue to go back when we are in the area.

We have stayed in this hotel for last 3 years . It is close to Olathe hospital. We have always had outstanding customer service and room clean . Not new but very well kept .

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The stay was nice it was very clean and the front desk people were very nice, my only issue was the bed was definitely kind of small but overall not a bad stay.

great place to stay!

Had to wait 10 minutes for someone to come to check me in.

It was clean.

Booked our room weeks in advance. Confirmed our reservation with a call to our hotel early in the week we were going. Was told we had a room with 2 queen beds. Got a call at the event we were at and was told they had overbooked the room and offered us a smaller room with one bed. They said it was Expedia pushing through reservations which I didn’t understand since I had confirmed our reservation earlier in the week and it was there. That didn’t work for us. We canceled the reservation and drove 2 1/2 hours towards home and found a better place for $70 cheaper. Terrible experience that really put a sour note in our weekend.

The manager Shawn was the best, so accommodating and customer focused. The other staff were just as good.

I made reservations for two rooms on January 3rd for a one night stay on Friday, 21st. 24 hours before checkin I received a notice from you our rooms had been cancelled due to "over booking". How is that even possible given how far in advance I made the original booking?