Overall Ratings & Reviews Holiday Inn Express & Suites CHATTANOOGA DOWNTOWN by IHG, an IHG Hotel

Check in was easy and host was very helpful. The only problem was having to pay $17 dollars a night using QR code. I later learned most of the city uses the same process at most public lots. Going out to eat dinner was another 17 dollars to park for 2 hours. Little old fashioned and not very keen on QR codes. However the web site for hotel let me know In advance about paid parking and was expecting to pay the hotel host on my bill.

Location

Ice machine not working on my floor, but the next level did work.

We liked the proximity to dining. The downtown was pretty. We were not aware that we had to pay for parking at the hotel. This may be a city-enforced thing, but I don't recall it being stated on the website

Very clean and pleasant stay.

Clean hotel, quiet area, close drive to everything. Only con, pay additional fee for parking.

The front desk staff were very friendly and helpful, nice property and location. the room was clean and comfortable.

Very clean. Nice pool. Great breakfast.

There was no honesty/transparency from the hotel about having to pay for parking. We had also called to ensure the pool was functional and would be for our stay. When we arrived we were told "scheduled maintenance" had closed the pool. We would have booked somewhere else. Got to the room...it was a hot and humid 76. It finally got down to 70 degrees around 4am or so. Pull out sofa bed had sheets on it. They were not clean and they had blood stains. We showered, slept, and then showered again. Awful! In the morning breakfast was not kept well stocked. I had late checkout at 12pm. As we walked by the front desk I was challenged by a man about late checkout. I told him our room number and that we had late checkout. He printed a receipt and gave it to me. Was not friendly at all.

We were hit with a surprise when checking in. Motel charged us an additional $14 per night to park our car in their parking lot. Next time we will stay downtown near the aquarium. Parking is a ripoff in Chattanooga. Pay at hotel, again at dinner, again at attractions, all within one mile of each other.

This was a standard, nice hotel. It was clean and had everything I needed. The breakfast was nice, as well. It's in a nice area, and I would stay here again.

We stayed a night, quick in and out. But it was a decent one close to town.

they didn’t have key cards screaming all over the place. The room smell really bad.

It was clean and in a perfect location.

I recommend this hotel for cleanliness, fantastic breakfast, friendly staff and good location!

Clean rooms convenient location front desk very polite and professional with the exception of late at night a tall Baldwin was rather rude I'm not sure if he was security or front desk staff everyone else was great

Over half of the tv channels did not work. When I told the front desk during my stay she just looked at me. When I checked out I was told it does that sometimes. I was in town for work, and basically sat in my room in silence all night because the only working channels were the news channels. There were gnats flying all around and ants on the air conditioner. Would not recommend

When I reserved the hotel I wasn't advise about the parking fees... The hotel rent their parking lot to a third party company and you have to pay for parking...the bad thing is that you don't know how much you will be charged until check out...you have to provide your credit card info and then get charged... This is unbelievable, how in the world a hotel rent their parking to a third party company to get their guest charged for parking... There are plenty of good and better hotels in the area w/o parking fees or some charges just 10 dollars per night.

Clean and great service

The hotel was clean and staff were polite. The free breakfast was good. No real complaints but next time i will book something closer to downtown restaurants.