Overall Ratings & Reviews Candlewood Suites MERRILLVILLE by IHG

Amazing

Nothing!!!!!!! The place was very nasty!!!

I wish the hotel had paid more attention to those small cleaning details.

Property is fine. Close to any amenities that you may need.

Easy check in, great location, great amenities.

We stayed for 3 days and everything was clean and comfortable. We really liked the complimentary coffee.

Had to switch rooms. There was hair in the sink and items left on the nightstand.

The floors werent vacuumed good, there was hair on bathroom floors, and food under the bed

Everything

First off the check in staff was polite, efficient and helpful. Then what I got upon opening my room door was a pleasant surprise. The room is what I'd consider perfect. It had everything I needed and more. It's my hope to make this my hotel of choice.

The stay was very nice rooms were clean and beds very comfortable and the staff was very friendly and helpful with all our questions

The room was perfect for our instate getaway!

Very big room had a small kitchen which was grea

After check in we were informed the property’s elevator was broken, we then checked in and discovered we had been given the wrong room. A married couple with two beds. My husband is 6’4, didn’t work. We had to move the nightstand and put both beds together. We were running late for an event so we had to leave quickly and had no time to leave or change rooms. When we moved the beds we discovered trash, left over clothing and a vape in the non smoking room. We turned on the air and it smelled like smoke in the non smoking room. Later one of us fell ill and we had to extend the room to get well, it wasn’t ideal to stay there and with no elevator, a leave had to be permanent. Finallyy felt better and left called Expedia who contacted property, they refused even with broken elevator to give any compensation, contacting my card company

After check in we were informed the property’s elevator was broken, we then checked in and discovered we had been given the wrong room. A married couple with two beds. My husband is 6’4, didn’t work. We had to move the nightstand and put both beds together. We were running late for an event so we had to leave quickly and had no time to leave or change rooms. When we moved the beds we discovered trash, left over clothing and a vape in the non smoking room. We turned on the air and it smelled like smoke in the non smoking room. Later one of us fell ill and we had to extend the room to get well, it wasn’t ideal to stay there and with no elevator, a leave had to be permanent. Finallyy felt better and left called Expedia who contacted property, they refused even with broken elevator to give any compensation, contacting my card company

After check in we were informed the property’s elevator was broken, we then checked in and discovered we had been given the wrong room. A married couple with two beds. My husband is 6’4, didn’t work. We had to move the nightstand and put both beds together. We were running late for an event so we had to leave quickly and had no time to leave or change rooms. When we moved the beds we discovered trash, left over clothing and a vape in the non smoking room. We turned on the air and it smelled like smoke in the non smoking room. Later one of us fell ill and we had to extend the room to get well, it wasn’t ideal to stay there and with no elevator, a leave had to be permanent. Finallyy felt better and left called Expedia who contacted property, they refused even with broken elevator to give any compensation, contacting my card company

Rooms staff and convenience

Will choose this place every time

Very clean and spacious! Will visit again!

Was good