Overall Ratings & Reviews Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones by IHG

I liked the location only. Front desk service was not good and the breakfast was horrible. The main menu everyday are beans and chips. It might be because the majority of the people who stay at the hotel are Latinos. The fruit was old and the juices taste nasty as well the beans. For $130.00 per night, they should serve a decent breakfast,

Nice stay

Very nice people

The location that is near the consulate.

Staff friendliness, safe, continental breakfast

The bathroom had hairs all over the place was not clean properly. And in the afternoon some lady came and knocked on the door and after she realized that the door was locked, she left. I called the front desk on my cell phone because the phone in the room was not working. The front desk said they were going to send someone to fix it. Nobody ever showed up when I asked the lady who was knocking on my door and trying to come into my room. She acted like she didn’t know what was going on. I never got an answer who knocked on my door. It was trying to come into my room.

Muy limpio y moderno, las personas muy amables.

Staff did not honor our 8 night reservation because we arrived at 11:00pm due to our flight delay. We had to pay more than double to reserve again because we didn't want to get kicked out in the streets in the middle of the night. Unacceptable. Restrooms need an upgrade due to rust and corrosion on the shower heads and handles. Cleaning folks do a good job and some of the staff was friendly, but management is terrible and will try to take your money.

Great experience !!

Thank you for your service to all the team in the hotel

This was the most comfortable hotel I’ve stayed at in a while. It was squeaky clean and the bed was very comfortable. Our night was peaceful and quiet. They offered complimentary breakfast with all the basics to start your day. My family and I will definitely be back!

Clean

It was awesome

Excellent place to stay

Bien amables te reciben muy bien, buena cortesía, transporte a los lugares que necesitas para tus documentos, y necesitas a la tienda también muy amables

The staff was very friendly enjoyed our stay! It was very clean. Wished the pool area was available wbecause the water was freezing cold. Other than that they had breakfast daily, shuttle drives you around.

Great location

Great place for a quick stay.

Escasez de aguas. No hay aguas en las habitaciones, pides a recepción y te dicen que no hay. Nos mandaron al piso 4 por máquina y la llave no da acceso a ese piso. Pides apoyo y te dicen que no te pueden dar acceso a ese piso. Pides agua y que supuestamente no tienen. Que decepción de hotel.

I hate the 8 am knock on the door whenever you are asleep!!!! They should start with the vacant rooms and not with the two or more stay.